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Senior Claims Handler
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Claims Handler
2 months ago
We are seeking a highly skilled and organized Claims Handler to join our Fleet and Specialist product team at Acorn Insurance & Financial Services LTD. As a Claims Handler, you will be responsible for proactively managing a portfolio of Fleet and Specialist products in motor claims from start to settlement.
Key Responsibilities- Claims Validation and Assessment: Validate all claims for indemnity and fraud, assess liability, and communicate our decision to claimants or representatives.
- Communication and Relationship Management: Establish our exposure in respect of all Heads of Damage, ensuring key information is obtained and updated on the claim file.
- Quantum Assessment and Reserve Management: Accurately assess claims presented using relevant tools, identify cases where intervening on vehicle losses will reduce our overall exposure, and ensure indemnity spend is minimized.
- Diary Management and Performance Monitoring: Proactively manage your diary to monitor and progress cases, and be accountable for your performance against set objectives.
- File and Portfolio Management: Ensure effective file and portfolio management, and assist with coaching and mentoring of less experienced handlers.
- Strong Insurance Background: A strong insurance background with a working knowledge in indemnity and a commercial market awareness.
- Persuasive Communication: Persuasive, strong, and confident communicator with the ability to relationship manage and use own initiative to explore all options to achieve the best outcome for the business.
- Organization and Analytical Skills: Strong organization skills with the ability to prioritize tasks, and the ability to fact find and analyze information to result in accurate decision making.
- Experience and Qualifications: Significant PI and/or credit hire claims experience, and a working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
What We Offer- Enhanced Annual Leave Entitlement: Enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service.
- Company Sick Pay Scheme: Company sick pay scheme.
- Company Pension Scheme: Generous company pension scheme.
- High Street Vouchers and Discounts: High street vouchers and discounts.
- Cycle to Work Scheme: Cycle to work scheme.
- Free Eye Test Vouchers and Contribution towards Frames: Free eye test vouchers and a contribution towards the frames.
- Free Self-Development and Qualifications: Free self-development & qualifications via Magpie Learning.
- Mental Health Support: Comprehensive mental health support, a wide network of mental health first aiders, and free counselling sessions.
- Regular Employment Engagement: Regular employment engagement including ongoing competitions with fantastic prizes.
- Charity Fundraising Events: Charity fundraising events.
