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Senior Insurance Claims Advisor

2 months ago

Liverpool, Liverpool, United Kingdom PIB Insurance Brokers Full time
Senior Claims Specialist - Financial Lines
The Position: Claims Specialist - Financial Lines
Hybrid Work Arrangement - 3 days in the office and 2 days remote
This position is ideal for an individual eager to advance in the insurance sector, preferably with CII certification or actively pursuing it. The candidate should be a proficient multi-tasker with extensive knowledge in Professional Indemnity, Directors & Officers (D&O), and Errors & Omissions (E&O) insurance. You will prioritize customer satisfaction by employing 'Know Your Customer' (KYC) and 'Treating Customers Fairly' (TCF) principles, managing claims in accordance with compliance, FCA regulations, and company policies.
As the organization experiences growth, numerous opportunities will arise to engage in exciting projects.
Key Responsibilities:
  • Oversee claims across various Financial Lines products, ensuring service excellence is achieved and maintained.
  • Maintain an organized diary system for all claims, ensuring timely follow-ups.
  • Develop and sustain a comprehensive understanding of the Acturis system.
  • Provide the broking team and clients with necessary claims information and reports.
  • Ensure complex claims are managed according to group protocols.
  • Acknowledge all new claims to clients and insurers, keeping clients updated and striving for optimal outcomes.
  • Generate claims management information and reports as needed.
  • Meet with clients to present claims information when necessary.
  • Perform additional duties as assigned by management on an ad-hoc basis.
  • Ensure personal Continuous Professional Development (CPD) is up-to-date by maintaining current skills and knowledge.
Required Experience:
  • Solid understanding of Professional Indemnity, D&O, and/or E&O claims handling, with strong commercial insight and thorough knowledge of insurance claims processes.
  • Commitment to delivering outstanding customer service, applying TCF and KYC methodologies.
  • Familiarity with the Acturis system (desirable but not mandatory), and proficiency in MS Excel, MS Word, and Outlook.
  • CII certification or equivalent, or actively working towards it.
  • Exceptional organizational skills and effective time management.
  • A proactive, problem-solving attitude, with strong attention to detail.
  • Excellent verbal and written communication skills.
Additional Information:
Alongside a competitive salary, we offer a range of benefits including:
  • Generous holiday allowance with the option to purchase additional days.
  • Death in Service benefit of four times the salary.
  • Company pension scheme.
  • Office parking facilities.
  • Comprehensive maternity and paternity leave packages.
  • A flexible benefits scheme allowing customization of your overall package.
  • Access to discounts on technology, entertainment, travel, and more through our benefits portal.
  • Referral programs.
  • Discounted rates on PIB products.
  • A robust employee benefits and welfare package to assist with financial management, health screening, and more.
  • Opportunities for professional development through our learning and development framework, including study options and apprenticeships.
  • Engagement in community support initiatives through PIB Community Trust.
  • Commitment to reducing environmental impact through sustainable practices.
Why Join Us?
PIB Insurance Brokers is a forward-thinking insurance brokerage that attracts talented individuals with extensive experience in the insurance industry. We offer expertise across a diverse range of sectors including professions, property, construction, and more.
This is an exciting opportunity to become part of a team in one of our UK offices. Collaboration is fundamental to our operations, and we believe that working together enhances the experience for our customers, our business, and our employees.
As part of PIB Group, we benefit from the strength and resources of a larger organization, enhancing the experience for both our employees and clients.
We take pride in our achievements and growth, having received numerous industry accolades. If you seek a company that genuinely values its people, we would be delighted to hear from you. PIB promotes a flexible working policy, and our management teams are open to discussing how to accommodate your flexible working needs.
We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workforce.