Insurance Claims Specialist
4 weeks ago
We are seeking a skilled and empathetic Insurance Claims Specialist to join our Total Loss Department. As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders, ensuring that each incident is handled with professionalism and efficiency.
Key Responsibilities:
- Proactively manage a portfolio of policyholder total loss claims through to settlement.
- Complete thorough indemnity investigations on all cases.
- Work closely with in-house engineers to guarantee a fair settlement with the policyholder.
- Ensure that all validated claims are processed within agreed SLAs.
- Provide excellent customer service, taking ownership of all inbound communication.
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer.
- Provide effective communication to policyholders of all claim decisions and progression.
- Maintain effective diary management to reduce settlement time.
- Expertly assess policy indemnity.
Requirements:
- Attention to detail.
- Strong customer service skills.
- Motivated self-starter.
- Confident and persuasive communicator.
- PC literate with excellent administration and processing skills.
- Experience in a telephony environment.
About Acorn Insurance:
We have 40 years of experience helping people secure competitive insurance policies across the UK. As a specialist insurance provider, we offer a wide range of policies tailored to our customers' unique needs. In 2020, we were recognized as one of the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.
Why Acorn Insurance?
We want to give you more than a job, we want to give you a purpose and a career. As an employer, we offer a range of benefits, including enhanced annual leave entitlement, additional buy and sell holidays, company sick pay scheme, and more.
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