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Customer Service Representative

2 months ago

Liverpool, Liverpool, United Kingdom Acorn Insurance Ltd Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Acorn Insurance Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers about their insurance policies
  • Make changes to customers' insurance policies as required
  • Deal with customer queries related to direct debit payments
  • Identify and assess customer needs to achieve satisfaction and a one-call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints
Requirements
  • A positive 'can-do' attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem-solving skills
  • Ability to work in a fast-paced environment
  • Ability to multi-task and manage time effectively
  • Ability to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner
  • Previous customer service experience
About Us

Acorn Insurance Ltd is a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

What We Offer
  • Enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service
  • Additional buy and sell holidays
  • Company sick pay scheme
  • Company-paid maternity and paternity leave
  • Generous company pension scheme
  • A comprehensive mental health support system via the Health Assured Employee Assistance Programme (EAP)
  • A wide network of mental health first aiders
  • Our very own reward and discount platform 'Your Tomorrow'
  • Fresh fruit deliveries twice a week
  • £250 refer-a-friend bonus
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Regular employment engagement, including ongoing competitions with fantastic prizes
  • Charity fundraising events