Senior Claims Handler
18 hours ago
We are seeking a highly skilled and experienced Senior Claims Handler to join our Fleet and Specialist product team at Acorn Insurance & Financial Services LTD. As a key member of our team, you will be responsible for proactively managing a portfolio of Fleet and Specialist products in motor claims from start to settlement.
Key Responsibilities- Validate all claims for indemnity and fraud, ensuring accurate and timely decision-making.
- Assess liability and communicate our decision to claimants or representatives, providing exceptional customer service.
- Establish our exposure in respect of all Heads of Damage, ensuring key information is obtained and updated on the claim file.
- Accurately assess quantum claims presented using relevant tools and resources.
- Identify opportunities to minimize indemnity spend through commercial decision-making.
- Proactively manage diaries to monitor and progress cases, ensuring timely resolution.
- Apply and investigate to ensure accurate reserves in line with company guidelines.
- Accountable for own performance against set objectives, adhering to best practice and key strategies.
- Effectively manage files and portfolios, ensuring seamless case progression.
- Assist with coaching and mentoring of less experienced handlers, promoting knowledge sharing and development.
- Strong insurance background with a working knowledge of indemnity.
- Persuasive and confident communicator with excellent relationship management skills.
- Ability to use own initiative to explore all options and achieve the best outcome for the business.
- Motivated self-starter with a strong work ethic.
- Ability to work as part of a team, promoting a culture of openness, trust, and respect.
- Strong organizational skills with the ability to prioritize tasks and manage multiple cases.
- Ability to fact-find and analyze information to result in accurate decision-making.
- Significant PI and/or credit hire claims experience, commercial market awareness, and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
- Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance & Financial Services LTD, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it's essential to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance & Financial Services LTD?We want to give you more than a job, we want to give you a purpose and a career. Some of the benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
- Additional Buy & Sell Holidays.
- Company Sick Pay Scheme.
- Company Paid Maternity & Paternity Leave.
- Generous Company Pension Scheme.
- High Street vouchers and discounts.
- Fresh fruit Deliveries twice a week*.
- £250 Refer a friend bonus.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames.
- Free self-development & qualifications via Magpie Learning.
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions.
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events.
*On selected sites
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
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