Technical Support Specialist

2 weeks ago


Gerrards Cross, United Kingdom Verto People Full time

Job Title: Technical Support Engineer

Job Type: Full-time

Company: Verto People

Location: Gerrards Cross

Job Description:

We are seeking a highly skilled Technical Support Engineer to join our team at Verto People. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers who use our clinical database solutions and software.

Key Responsibilities:

  • Provide technical support to customers via email and telephone
  • Deal with customer tickets in a timely manner to ensure company efficiency
  • Product support through troubleshooting and fault investigation
  • Regular training on our products and upgrades
  • Track calls and resolutions on JIRA
  • Install and customize applications for new customers
  • Test bug fixes before rollout to customers
  • Work with the team to provide best customer service and technical support

Requirements:

  • Previous experience in a technical support or similar role
  • Strong background in IT or Technology and educated to degree level
  • Excellent communication and customer service skills
  • Knowledge and working experience with: SQL, Windows, Databases, Web Servers and Remote Access Tools
  • Experience with JIRA would be beneficial
  • Ability to drive and have a vehicle

What We Offer:

  • Competitive salary: £30,000 - £35,000
  • 25 days annual leave + Bank Holidays
  • Performance Bonus
  • Pension scheme
  • Specialist product and company training


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