Technical Support Specialist
2 weeks ago
Job Title: Technical Support Engineer
Job Type: Full-time
Company: Verto People
Location: Gerrards Cross
Job Description:
We are seeking a highly skilled Technical Support Engineer to join our team at Verto People. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers who use our clinical database solutions and software.
Key Responsibilities:
- Provide technical support to customers via email and telephone
- Deal with customer tickets in a timely manner to ensure company efficiency
- Product support through troubleshooting and fault investigation
- Regular training on our products and upgrades
- Track calls and resolutions on JIRA
- Install and customize applications for new customers
- Test bug fixes before rollout to customers
- Work with the team to provide best customer service and technical support
Requirements:
- Previous experience in a technical support or similar role
- Strong background in IT or Technology and educated to degree level
- Excellent communication and customer service skills
- Knowledge and working experience with: SQL, Windows, Databases, Web Servers and Remote Access Tools
- Experience with JIRA would be beneficial
- Ability to drive and have a vehicle
What We Offer:
- Competitive salary: £30,000 - £35,000
- 25 days annual leave + Bank Holidays
- Performance Bonus
- Pension scheme
- Specialist product and company training
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