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Technical Support Specialist

2 months ago

Gerrards Cross, Buckinghamshire, United Kingdom Verto People Full time

Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our team at Verto People. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers who use our clinical database solutions and software.

Key Responsibilities:

  • Provide technical support to customers via various channels, ensuring timely and effective resolution of issues.
  • Collaborate with the development team to troubleshoot and resolve complex technical issues.
  • Participate in regular training sessions to stay up-to-date with the latest products and upgrades.
  • Work closely with the customer success team to ensure seamless customer experience.
  • Contribute to the development of knowledge base articles and other documentation to improve customer support.

Requirements:

  • Previous experience in a technical support or similar role.
  • Strong background in IT or Technology, with a degree in a related field.
  • Excellent communication and customer service skills.
  • Knowledge and working experience with SQL, Windows, Databases, Web Servers, and Remote Access Tools.
  • Experience with JIRA would be beneficial.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.