Technical Support Specialist
3 days ago
Job Title: Technical Support Engineer
Job Type: Full-time
Company: Verto People
Location: Gerrards Cross
Job Description:
We are seeking a highly skilled Technical Support Engineer to join our team at Verto People. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers who use our clinical database solutions and software.
Key Responsibilities:
- Provide technical support to customers via various channels
- Investigate and resolve technical issues in a timely manner
- Collaborate with the development team to identify and fix product defects
- Install and customize applications for new customers
- Test bug fixes before deployment to customers
- Work closely with the customer success team to ensure excellent customer service
Requirements:
- Previous experience in a technical support or similar role
- Strong background in IT or Technology, with a degree in a related field
- Excellent communication and customer service skills
- Knowledge and experience with SQL, Windows, Databases, Web Servers, and Remote Access Tools
- Experience with JIRA is a plus
- Ability to drive and have a vehicle
What We Offer:
- Competitive salary range of £30,000 - £35,000
- 25 days of annual leave, plus bank holidays
- Performance bonus
- Pension scheme
- Specialist product and company training
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