IT Technical Support Specialist

1 month ago


Gerrards Cross, Buckinghamshire, United Kingdom QA Full time
Apprentice Technical Engineer Job Description

This is an ideal opportunity for those wanting to learn about all the functions of an IT Support Role. Learning a variety of tasks including, customer service and interpersonal skills. The role will encompass all aspects of IT support.

Day-to-Day Activity:
  • Speaking to customers.
  • Taking 1st Line support calls and logging them
  • Installing and repairing hardware from laptops to servers
  • To assist in development of QA's Sales offerings in the technical team.
  • Achieving given targets and to work with self-driven motivation and professionalism.
  • To work as part of the QA team and be a team player.
Requirements:
  • Some IT skills are desirable with a keenness to work in a fast-paced environment
  • Good verbal and communication skills
  • The ability to prioritise tasks and problem solve.
  • Able to work well under pressure and show a willingness to learn/develop
  • Able to communicate clearly and concisely
  • Confident on the telephone
  • Shows good attention to detail
Benefits:
  • 26 Days Holiday plus Bank Holidays
  • On Site Parking
  • High street discounts
  • Further Development Opportunities
  • Further benefits to be discussed during interviews.
  • Salary is based on employers discretion.
Future Prospects:
  • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


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