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Technical Support Specialist
2 months ago
We are seeking a skilled Technical Support Engineer to join our team at Verto People. As a Technical Support Engineer, you will be responsible for providing exceptional support to our customers who use our clinical database solutions and software.
Key Responsibilities:
- Provide timely and effective support to customers via email and telephone
- Resolve customer tickets efficiently to maintain high levels of customer satisfaction
- Collaborate with the team to deliver best-in-class customer service and technical support
- Install and customize applications for new customers
- Test bug fixes before deployment to customers
Requirements:
- Previous experience in a technical support or similar role
- Strong background in IT or Technology, with a degree in a related field
- Excellent communication and customer service skills
- Knowledge and experience with SQL, Windows, Databases, Web Servers, and Remote Access Tools
- Experience with JIRA is a plus
What We Offer:
- A competitive salary of £30,000 - £35,000
- 25 days of annual leave, plus Bank Holidays
- A performance bonus scheme
- A pension scheme
- Specialist product and company training
Location: Gerrards Cross
Requirements: Must be able to drive and have a vehicle