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Technical Support Specialist

2 months ago


Gerrards Cross, Buckinghamshire, United Kingdom Verto People Full time
Technical Support Engineer Role

We are seeking a skilled Technical Support Engineer to join our team at Verto People. As a Technical Support Engineer, you will be responsible for providing exceptional support to our customers who use our clinical database solutions and software.

Key Responsibilities:

  • Provide timely and effective support to customers via email and telephone
  • Resolve customer tickets efficiently to maintain high levels of customer satisfaction
  • Collaborate with the team to deliver best-in-class customer service and technical support
  • Install and customize applications for new customers
  • Test bug fixes before deployment to customers

Requirements:

  • Previous experience in a technical support or similar role
  • Strong background in IT or Technology, with a degree in a related field
  • Excellent communication and customer service skills
  • Knowledge and experience with SQL, Windows, Databases, Web Servers, and Remote Access Tools
  • Experience with JIRA is a plus

What We Offer:

  • A competitive salary of £30,000 - £35,000
  • 25 days of annual leave, plus Bank Holidays
  • A performance bonus scheme
  • A pension scheme
  • Specialist product and company training

Location: Gerrards Cross

Requirements: Must be able to drive and have a vehicle