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Technical Support Specialist

2 months ago

Charing Cross, United Kingdom Zenopa Full time
Job Description

We are seeking a highly skilled Technical Support Engineer to join our team at Zenopa. As a Technical Support Engineer, you will play a pivotal role in providing technical support to our engineering and commercial teams.

Key Responsibilities:
  • Provide technical support to internal and external stakeholders, including responding to requests and managing issues.
  • Support the creation of documentation related to service delivery activities, including work instructions and service delivery plans.
  • Produce and share technical bulletins with relevant team members and maintain a distribution record.
  • Contribute to the development of new ideas for using cutting-edge technology to improve current and implement new service methods, digital tools, and approaches to learning.
  • Support and coordinate the preparation of documentation and materials needed to deliver services, including service acceptance criteria, service delivery plans, drawings, and manuals.
Requirements:
  • Excellent communication skills with previous client-facing experience.
  • Attention to detail and ability to be concise and thorough in documentation.
  • Punctuality and presentability, with extensive knowledge and experience of water technologies, including water chemistry, ion exchange, reverse osmosis, and continuous electro-deionisation.
What We Offer:
  • Salary dependent on experience.
  • Home-based, nationwide, with frequent travel to visit sites.
  • Permanent, full-time, 37 hours per week.
  • 25 days annual leave.
  • Company vehicle and fuel card.
  • Comprehensive pension scheme.