Technical Support Analyst

2 months ago

Gerrards Cross, United Kingdom GradBay Full time
  • Job Title: Technical Support Analyst
  • Salary: £35,000 + private medical insurance
  • Interviewing date: ASAP


The Company

Our client is a fast growth Healthtech business helping hospitals in UK, Ireland and Australia develop cost- effective database systems to meet the needs of individual departments and leverage the power of Clinical Intelligence.


Their software is used by 95% of hospitals in the UK and so are in a very fast growth stage of the business, alongside expanding in to Ireland and Australia making this a genuinely exciting time to join the company.


About the Team

Our client is on a mission to become a global leader in Clinical Intelligence by transforming how healthcare data is used to improve patient outcomes. They have a proven ability in developing new and innovative solutions for specialised care units including Intensive Care, Critical Care Outreach, Paediatrics, Acute & Chronic Pain services and more.


They take pride in the quality of support provided to customers and are constantly engaging their user base to drive improvements in products.


You will be joining a team of highly skilled and passionate people who are happy to share their knowledge with you and help you grow.


You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems.


• You will offer support solutions that help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care.

• The company are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance.

• You will be focusing on working directly with customers to identify the necessary activities required to complete each client’s implementation and ensure that the activities are performed in a timely, high-quality manner.

• You will join a friendly and open-minded team, and we’re looking for people who will thrive by collaborating and implementing improvements to their approach to support.


Your Responsibilities

• Take incoming support calls from customers and provide assistance as required.

• Monitor incoming support tickets and ensure response within the agreed SLAs.

• Analyse customer issues, diagnose and resolve where possible.

• Escalate the issue for assistance from the development team if required.

• Maintain and track and close support issues on Jira.

• Install and customise applications for new customers.

• Run training sessions for new users.

• Test bug fixes released by the development team before delivery to the customer.


Candidate Requirements

• The role is technical so an IT qualification/degree is required

• Knowledge and experience with the following – Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn

• Experience working with service desk ticketing tools (Jira)

• Work effectively with a high degree of autonomy

• Excellent interpersonal and communication skills and enjoy working in a fast-paced environment

• Highly proficient in English

• A lot of the support is over the phone, so confidence and clarity in communicating over the phone is a requirement.

• 100% office-based - Candidate MUST be able to drive and live under 1 hour away.

• The role is technical, so an IT qualification/degree is required.

• Experience (2+ years) in second-line support is desirable.

  • Technical Support Analyst

    3 weeks ago

    Gerrards Cross, United Kingdom Deerfoot Recruitment Solutions Ltd Full time

    Technical Support Analyst Gerrards Cross (Fully Onsite) £35,000 Overview Our client is seeking a Technical Support Analyst to join their growing team. As a global leader in Clinical Intelligence, our client is dedicated to transforming healthcare data to enhance patient outcomes. The successful candidate will play a crucial role in providing technical...

  • Technical Support Analyst

    2 months ago

    Gerrards Cross, United Kingdom CV-Library Full time

    Technical Support Analyst Gerrards Cross (Fully Onsite) £35,000 Overview Our client is seeking a Technical Support Analyst to join their growing team. As a global leader in Clinical Intelligence, our client is dedicated to transforming healthcare data to enhance patient outcomes. The successful candidate will play a crucial role in providing...

  • Technical Support Analyst

    2 months ago

    Gerrards Cross, United Kingdom CV-Library Full time

    Technical Support Analyst Gerrards Cross Perm Up to £35,000pa Roles & Responsibilities * We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. * We are looking to build a...

  • Technical Support Analyst

    4 weeks ago

    Gerrards Cross, United Kingdom Gradbay Full time

    Job Title: Technical Support Analyst Salary: £35,000 + private medical insurance Interviewing date: ASAP The Company Our client is a fast growth Healthtech business helping hospitals in UK, Ireland and Australia develop cost- effective database systems to meet the needs of individual departments and leverage the power of Clinical Intelligence.Their software...

  • Technical Support Analyst

    1 month ago

    Gerrards Cross, United Kingdom GradBay Full time

    Job Description Job Title: Technical Support Analyst Salary: £35,000 + private medical insurance Interviewing date: ASAP The Company Our client is a fast growth Healthtech business helping hospitals in UK, Ireland and Australia develop cost- effective database systems to meet the needs of individual departments and leverage the power of Clinical...

  • Technical Support Analyst

    2 months ago

    Gerrards Cross, United Kingdom GradBay Full time

    Job Title: Technical Support AnalystSalary: £35,000 + private medical insurance Interviewing date: ASAPThe CompanyOur client is a fast growth Healthtech business helping hospitals in UK, Ireland and Australia develop cost- effective database systems to meet the needs of individual departments and leverage the power of Clinical Intelligence.Their software is...

  • Technical Support Analyst

    1 month ago

    Gerrards Cross, United Kingdom GradBay Full time

    Job Title: Technical Support AnalystSalary: £35,000 + private medical insurance Interviewing date: ASAPThe CompanyOur client is a fast growth Healthtech business helping hospitals in UK, Ireland and Australia develop cost- effective database systems to meet the needs of individual departments and leverage the power of Clinical Intelligence.Their software is...

  • Technical Support Analyst

    2 months ago

    Gerrards Cross, United Kingdom GradBay Full time

    Job Title: Technical Support AnalystSalary: £35,000 + private medical insurance Interviewing date: ASAPThe CompanyOur client is a fast growth Healthtech business helping hospitals in UK, Ireland and Australia develop cost- effective database systems to meet the needs of individual departments and leverage the power of Clinical Intelligence.Their software is...

  • Research Intelligence Analyst

    7 days ago

    Gerrards Cross, Buckinghamshire, United Kingdom CB Resourcing Ltd Full time

    About the OpportunityThis is an exciting opportunity to join a leading investment group as a Research Analyst, providing strategic research support to their executive team.The business invests in sustainable manufacturing facilities with highly innovative technologies and processes. This role will support a specific arm of the firm that is developing...

  • Compliance Analyst

    2 months ago

    Gerrards Cross, United Kingdom Causeway Technologies Full time

    Compliance AnalystMiddlesbrough or Gerrards Cross (Hybrid – 2 days a week in office)Do you want to help shape software that affects thousands of lives?Who are we?We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like...

  • Market Research Analyst

    2 months ago

    Gerrards Cross, United Kingdom CV-Library Full time

    Market Research Analyst  This is an exciting opportunity to join a privately owned investment group to provide strategic research support their executive team. The business invests in sustainable manufacturing facilities with highly innovative technologies and processes. This role will support a specific arm of the firm that is developing...

  • Business Change Analyst

    4 weeks ago

    Gerrards Cross, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

    Passionate about driving change and sparking innovation? Join Paradigm Housing Group as a Business Change Analyst and be the mastermind behind transforming how we work and deliver for our customers! This exciting role is a 9-12 month Parental Leave FTC , offering a fantastic opportunity to make a significant impact and contribute to meaningful change...

  • Technical Security Solutions Technician

    4 days ago

    Gerrards Cross, Buckinghamshire, United Kingdom Chubb Fire & Security Limited Full time

    In this exciting role as an Installation Engineer with Chubb Fire & Security Limited, you will be part of a leading Enterprise Security Integrator operating in 67 countries. Our company has been protecting communities and assets for over 25 years, and we have a reputation for delivering exceptional security solutions.You will be responsible for installing...

  • Market Development Specialist

    7 days ago

    Gerrards Cross, Buckinghamshire, United Kingdom CB Resourcing Ltd Full time

    About the RoleThis is an exciting opportunity to join a leading investment group as a Research Analyst, providing strategic research support to their executive team.The business invests in sustainable manufacturing facilities with highly innovative technologies and processes. This role will support a specific arm of the firm that is developing commercial...

  • Technical Estimator

    1 month ago

    Gerrards Cross, Buckinghamshire, United Kingdom NSR Associates Full time

    About the Company:NSR Associates is a leading main contractor with a strong reputation for delivering high-quality projects across the UK, Europe, and US.Our company culture values innovation, collaboration, and excellence, and we are committed to providing a supportive and inclusive work environment for all our employees.Job Summary:We are seeking an...

  • Family Law Support Specialist

    6 days ago

    Gerrards Cross, Buckinghamshire, United Kingdom Law Staff Ltd Full time

    Job Title: Family Law Support Specialist Job Summary:We are seeking an experienced Family Law Support Specialist to join our team in Oxford and Gerrards Cross offices. The successful candidate will be responsible for providing administrative support to the Family department, including audio and copy typing of correspondence, answering telephone calls, and...

  • Business Change Analyst

    4 weeks ago

    Gerrards Cross, Buckinghamshire, United Kingdom Paradigm Housing Group Full time

    Love solving problems and making things work better? Passionate about driving change and sparking innovation? Join Paradigm Housing Group as a Business Change Analyst and be the mastermind behind transforming how we work and deliver for our customers! This exciting role is a 9-12 month Parental Leave FTC , offering a fantastic opportunity to make a...

  • Trainee Business Analyst

    3 months ago

    Charing Cross, United Kingdom CV-Library Full time

    Our client pride themselves on a dynamic approach to business solutions and their commitment to professional growth. Located in the bustling heart of London, they offer an unparalleled experience, both in the work they deliver and the way they develop their team. Position Overview: We are currently seeking an enthusiastic and motivated individual to join...

  • Legal Support Professional

    1 week ago

    Gerrards Cross, Buckinghamshire, United Kingdom Law Staff Legal Recruitment Full time

    Family Legal Secretary JobWe are excited to announce a new opportunity for an experienced Family Legal Secretary to join our team in both Oxford and Gerrards Cross offices. The successful candidate will be responsible for AUDIO AND COPY TYPING OF ALL CORRESPONDENCE, INCLUDING LETTERS, LEGAL FORMS, AND QUOTES. Additionally, they will answer telephone calls...

  • Commercial Research Lead

    7 days ago

    Gerrards Cross, Buckinghamshire, United Kingdom CB Resourcing Ltd Full time

    About the CompanyCB Resourcing Ltd is a leading provider of research and analysis services, supporting businesses in their strategic decision-making.We are seeking a highly skilled Research Analyst to join our team, providing expert research and analysis support to our clients.Job DescriptionThe successful candidate will have:Excellent research and...