Technical Support Engineer

3 days ago

Charing Cross, United Kingdom Amazon TA Full time
About the Role

This position is an engineering role supporting a distributed Amazon network across NA and EU regions.

As a member of our team, you will work directly with hardware engineers, regional support managers, operations leaders, and site-level maintenance teams to maximize the performance of advanced robotics systems.

  • Develop deep technical and functional subject matter expertise to work directly with our fulfillment center operators and maintenance teams to solve complex and time-sensitive problems.
  • Manage problems escalated from sites, develop metrics and software tools to proactively monitor system performance, push threshold-based alerts, and produce daily, weekly, and monthly reports.
  • Develop and implement standard operating procedures and feedback mechanisms to ensure the MSP CX team is constantly gathering customer feedback and using that feedback to improve service.
About the Team

We care about your career aspirations and tailor your development to your unique abilities.

We will facilitate your growth through an increase in scope of the projects you work on over time, and include in projects for partner teams to experience new and interesting challenges.

In this role, you'll have the opportunity to work on operational readiness, software development and testing, driving operational excellence and cross-cutting initiatives among others.

Requirements

We are looking for a highly motivated and detail-oriented individual with:

  • BS in Engineering, Computer Science, or related field
  • +1 years of industry experience providing technical customer support
  • +1 years with relational database management systems (MySQL, Oracle, etc.)
  • +1 years of industry experience in Technical Incident Management and Engineering
Preferred Qualifications

We are looking for an individual with:

  • Proven problem solving and analytical skills
  • Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and implement preventive measures
  • Ability to manage multiple high-priority tasks simultaneously
  • Ability to work independently with limited supervision

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