Technical Infrastructure Program Manager

3 hours ago

Charing Cross, United Kingdom Amazon TA Full time
About the Role

We are seeking a highly skilled Technical Infrastructure Program Manager to join our IT Corporate Infrastructure Services team at Amazon. As a key member of our team, you will play a pivotal role in shaping the future of our IT Services, driving innovation, and delivering cutting-edge solutions that revolutionize the way our customers experience technology.

Key Responsibilities
  • Lead and manage complex, enterprise-wide projects from initiation to closure, ensuring successful delivery within agreed-upon success measures, budget, schedule, and quality standards.
  • Conduct comprehensive requirement gathering, scoping, project approval, planning, and verification of strategic goals.
  • Develop gap analyses, functional specifications, project schedules, and milestones.
  • Assemble diverse project teams, assign responsibilities, and foster an inclusive and collaborative environment.
  • Assess costs, benefits, and risks, and proactively identify and mitigate high-priority issues through effective action and appropriate escalation.
  • Balance business needs with technical and security requirements, ensuring seamless integration.
  • Communicate goals, responsibilities, issues, and status effectively to customers, stakeholders, and senior leadership.
  • Lead and streamline the transition of IT Services into production, establishing feedback mechanisms for continuous improvement.
  • Build strong, trusting relationships with stakeholders and service owners, fostering a culture of collaboration and inclusivity.
  • Publish accurate and concise reports on time, maintaining transparency and accountability.
About the Team

Our team is passionate about delivering innovative solutions that meet the evolving needs of our customers. We are a collaborative and inclusive team that values diversity, creativity, and continuous learning. If you are a motivated and forward-thinking individual who is passionate about shaping the future of IT Services, we encourage you to apply for this exciting opportunity.

Requirements
  • Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent experience.
  • Proven experience managing large, cross-functional technology projects from requirements definition through solution delivery.
  • Demonstrated ability to think creatively, apply strong analytical and problem-solving skills, and thrive in ambiguous situations.
  • Excellent project and program management skills, with experience in methodologies and tools such as Microsoft Project, SharePoint, Excel, and others.
  • Strong attention to detail and exceptional written and verbal communication skills, with the ability to effectively communicate with individuals from diverse backgrounds and technical proficiencies.
  • Ability to influence, negotiate, and build collaborative relationships with internal and external partners, contractors, and vendors.
  • Proficiency in business applications such as MS Word, Excel, and Visio.
Preferred Qualifications
  • Solid understanding of enterprise TCP/IP network theory and architecture.
  • Hands-on experience with various operating systems (Windows, UNIX/Linux, macOS).
  • Experience in delivering AV projects and managing IT infrastructure projects (colocation, network deployment, production operations).
  • Familiarity with information security, relational databases, and cloud computing.
  • Experience within complex organizational settings (PMO, geographic dispersion).
  • Experience mentoring and developing team members, fostering an inclusive and supportive environment.
  • Flexibility to travel, both domestically and internationally, and work within global time zones.

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