Professional Claims Administrator

1 week ago


Lincoln, Lincolnshire, United Kingdom HomeLet Full time
Claims Handler Vacancy at HomeLet

We seek a skilled Claims Handler to effectively manage the process of claims from instruction through to finalisation and closure.

This involves providing timely advice and support to agents throughout the claims process, while ensuring legal obligations are met and Insurer costs are minimised.

Main Tasks:
  • Adhere to all relevant policies, standard operating procedures, regulatory requirements, and business-level agreements.
  • Manage a portfolio of claims, documenting and tracking relevant information on the system.
  • Provide excellent customer service, primarily through phone calls and secondary through email and post.
  • Conduct thorough fact-finding exercises, identifying potential obstacles to claim progression.
  • Efficiently manage financial payments, maintaining accurate records and tracking progress.
  • Build strong relationships with customers to facilitate smooth claim processing and accurate record-keeping.
  • Elevate concerns regarding potential fraudulent activity.
Legal Responsibilities:
  • Prepare and serve legal notices to tenants, tailored to their specific situation and compliant with current legislation.
  • Collaborate with litigation team and in-house solicitors to ensure robust, efficient, and effective legal services.
Essential Requirements:
  • 3 GCSEs at grade C or above, including English and Maths
Compensation and Benefits:

Annual salary: £35,000. Benefits include:

  • Holiday entitlement with optional extra days off
  • Pension plan
  • Enhanced parental leave
  • Customisable benefits package
  • Access to exclusive discounts and offers
  • Referral bonuses
  • Discounted rates on company products
  • All-inclusive employee benefits and wellbeing programme
  • Volunteer day
  • Extensive list of discounts and perks, including kids' passes and salon discounts
  • Ongoing professional development and education opportunities
  • Support for charitable causes through our Community Trust
  • Commitment to reducing our environmental impact
  • Flexible working schedule tailored to individual needs


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