Claims Specialist

5 days ago


Lincoln, Lincolnshire, United Kingdom HomeLet Full time

We are seeking a highly skilled and dedicated Claims Handler to join our team at HomeLet. As a Claims Handler, you will play a critical role in managing the claims process from instruction to finalisation, providing exceptional customer service and ensuring that all legal obligations are met.

Key Responsibilities
  • Manage a portfolio of claims, adhering to relevant policies, standard operating procedures, regulatory requirements, and business service level agreements.
  • Deliver exceptional service to customers through timely advice and support, utilising effective communication skills.
  • Undertake detailed fact-finding, paying close attention to detail to highlight potential barriers to claim progression.
  • Pursue tenants and guarantors for unpaid rents where possible, maintaining a professional and empathetic approach.
  • Accurately manage and calculate financial payment requisitions, ensuring efficient payments to policyholders with relevant tracking and recording.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary: £28,000 - £35,000 per annum, depending on experience.
  • A comprehensive benefits package, including death in service benefit, company pension scheme, enhanced maternity and paternity leave packages, and more.
  • Ongoing training and development opportunities to support your career growth.
  • A flexible working policy, allowing you to balance work and personal life effectively.


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