Dispute Resolution Specialist

2 months ago


Lincoln, Lincolnshire, United Kingdom HomeLet Full time
Job Summary

We are seeking a highly skilled Claims Assessor to join our team at HomeLet. As a Claims Assessor, you will play a critical role in managing the process of claims from instruction through to finalisation and closure effectively.

The successful candidate will provide advice and support throughout claims to agents in a timely manner, ensuring that legal obligations are met and insurer costs are minimised as far as possible. You will take a proactive and hands-on approach to claims handling while embracing the company's vision and values.

Key Responsibilities:

  1. Manage a portfolio of claims, storing relevant documents and evidence on corresponding systems for audit purposes.
  2. Deliver exceptional service to customers primarily by telephone and via email and post.
  3. Undertake detailed fact finds, highlighting any barriers which may prevent the claim from progressing.
  4. Accurately manage and calculate financial payment requisitions as part of the claim.
  5. Escalate where appropriate any fraud indicators highlighted from fraud measures in place.

Legal Activities: Serve legal notices to tenants tailored to their circumstances and in line with current legislation to regain possession of the property efficiently. Collaborate with the Litigation Team and In-House Solicitors to ensure that the legal service provided is robust, low-risk, and efficient.

Qualifications:

  • Three GCSEs at grade C or above, including English and Maths.

Benefits:

  1. A competitive salary range of £25,000 - £35,000 per annum, depending on experience.
  2. Competitive holiday allowance with the option to buy additional days.
  3. Death in Service benefit of four times salary.
  4. Company pension scheme.
  5. Enhanced maternity and paternity leave packages.
  6. Flexible benefits package allowing employees to add additional benefits to their overall package.
  7. Discounted rates on technology, electronics, cinemas, restaurants, days out, mortgage advice, travel, and more.
  8. Referral schemes.
  9. Discounted rates on PIB products.
  10. A wide range of discounts including a kids pass for over 4,500 attractions and activities.
  11. Cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and more.
  12. An extra day to support the local community through volunteering.


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