Claims Examiner

**Job Title:** Claims Examiner

We are seeking a skilled and detail-oriented Claims Examiner to join our team at Hireful. As a Claims Examiner, you will be responsible for managing the process of claims from instruction through to finalisation and closure effectively.

Your primary goal will be to provide advice and support throughout claims to agents in a timely manner and seek advice from Legal Partners to ensure legal obligations are met and Insurer costs are minimised as far as possible.

You will work closely with our team to deliver exceptional service to all customers, primarily by telephone and also via email & post.

Key Responsibilities:

• Adhere to all relevant policies, Standard Operating processes, regulatory and business service level agreements.
• Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
• Deliver accurate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place.
• Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
• Escalate where appropriate any fraud indicators highlighted from fraud measures in place.

Requirements:

• 3 GCSEs at grade C or above, including English and Maths.

What We Offer:

• A competitive salary: £35,000 - £45,000 per annum.
• Competitive holiday allowance with the annual option to buy additional days.
• Company pension scheme.
• Enhanced maternity and paternity leave packages.
• A flexible benefits package which allows you to add additional benefits to your overall package.
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more.
• Referral schemes.
• Discounted rates on PIB products.
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
• If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development.
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.