Claims Resolution Specialist

7 days ago


Lincoln, Lincolnshire, United Kingdom HomeLet Full time

Job Summary:

We are seeking an experienced and highly motivated Claims Handler to join our dynamic team at HomeLet. As a key member of our claims handling process, you will be responsible for managing claims from instruction through to finalisation and closure.

About the Role:

The successful candidate will have excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment. You will be responsible for providing advice and support to agents, as well as collaborating with legal partners to ensure legal obligations are met.

Key Responsibilities:

  • Claims Handling: Adhere to all relevant policies, standard operating processes, regulatory, and business service level agreements.
  • Input, assess & manage a portfolio of claims, storing the relevant documents and evidence on the corresponding systems for audit purposes.
  • Deliver exceptional service to all customers, primarily by telephone and also via email & post.
  • Undertake detailed fact finds, paying great attention to detail, thereby highlighting any barriers which may prevent the claim from progressing.
  • Making every effort to pursue tenants and guarantors for unpaid rents where possible in a professional and empathetic manner.
  • Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place.
  • Manage customer relationships effectively to ensure the claim progresses efficiently and maintain an accurate claim ledger.
  • Escalate where appropriate any fraud indicators highlighted from fraud measures in place.
  • Carry out any other tasks that may be required of you from your line manager.

Legal Activities:

  • Serve legal notices to the tenant tailored to their circumstances and in line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks.
  • Collaborate with Litigation Team and In-House Solicitors to ensure that the legal service provided is robust, low risk, and efficient.

Benefits:

  • Competitive Salary: £25,000 - £35,000 per annum, depending on experience.
  • Holiday Allowance: 20 days annual leave, plus bank holidays.


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