Hotel Front Desk Associate

4 weeks ago


Thornbury, South Gloucestershire, United Kingdom Thornbury Castle Full time
Job Title: Hotel Receptionist

We are seeking a highly skilled and enthusiastic Hotel Receptionist to join our team at Thornbury Castle. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:
  • Check guests in and out of the hotel, making reservations and restaurant bookings as required
  • Provide information about the hotel and local area, including activities and services
  • Use the Opera Front Office System to manage guest bookings and payments
  • Assist guests with their luggage and escort them to their room
  • Respond to telephone and in-person queries regarding reservations and hotel information
Requirements:
  • Experience in a similar role, ideally in a 4* or above establishment
  • Strong IT skills, including proficiency in Microsoft Office and Excel
  • Excellent communication and customer service skills
  • Ability to work efficiently and adapt to changing situations
What We Offer:
  • 28-day holiday including bank holidays
  • Paid day off on your birthday
  • Complimentary stay at the castle after 3 months probation period passed
  • Training programmes and access to online training facilities
  • Staff and family rates on hotel accommodation and discounts on food and beverage


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