Food Service Associate

3 weeks ago


Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time

Job Description

As a Food and Beverage Assistant at Château de Mercuès, you will be responsible for providing exceptional customer service, taking orders, serving food and drinks, and ensuring a positive guest experience. Your key responsibilities will include greeting guests, answering queries about the menu, and making suggestions to enhance their dining experience.

Key Responsibilities:

  • Greet guests, take orders, and serve food and drinks.
  • Answer all queries about the menu, including drinks, and make suggestions.
  • Take ownership of guests' requirements and food allergies.
  • Follow Health and Safety and Food Safety procedures.
  • Set up the dining areas and process charges and payments.
  • Effectively communicate with all colleagues and managers.
  • Handle guest queries and complaints with a calm and mature approach.

Qualifications:

  • Dedicated team player with strong communication skills.
  • Natural passion and flair for the industry and food.
  • Ability to work unsupervised, using own initiative when needed.
  • Ambition to succeed at the highest levels.
  • Willingness to learn new things.

Benefits:

  • An additional share of service charge and tips every 2 months.
  • 28-day holiday, including bank holidays.
  • Additional paid day off on your birthday.
  • Complimentary stay at the castle after 3 months' probation period successfully passed.
  • Training programmes via internal and external professionals and access to online training facilities.
  • Staff and family rates on hotel accommodation and discounts on food and beverage.
  • Recognition programmes.
  • Free uniform, meals while on duty, and free parking.


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