Food Service Associate
3 weeks ago
Job Description
As a Food and Beverage Assistant at Château de Mercuès, you will be responsible for providing exceptional customer service, taking orders, serving food and drinks, and ensuring a positive guest experience. Your key responsibilities will include greeting guests, answering queries about the menu, and making suggestions to enhance their dining experience.
Key Responsibilities:
- Greet guests, take orders, and serve food and drinks.
- Answer all queries about the menu, including drinks, and make suggestions.
- Take ownership of guests' requirements and food allergies.
- Follow Health and Safety and Food Safety procedures.
- Set up the dining areas and process charges and payments.
- Effectively communicate with all colleagues and managers.
- Handle guest queries and complaints with a calm and mature approach.
Qualifications:
- Dedicated team player with strong communication skills.
- Natural passion and flair for the industry and food.
- Ability to work unsupervised, using own initiative when needed.
- Ambition to succeed at the highest levels.
- Willingness to learn new things.
Benefits:
- An additional share of service charge and tips every 2 months.
- 28-day holiday, including bank holidays.
- Additional paid day off on your birthday.
- Complimentary stay at the castle after 3 months' probation period successfully passed.
- Training programmes via internal and external professionals and access to online training facilities.
- Staff and family rates on hotel accommodation and discounts on food and beverage.
- Recognition programmes.
- Free uniform, meals while on duty, and free parking.
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