Head of Mechanical Team

3 weeks ago


Thornbury, South Gloucestershire, United Kingdom Relais & Châteaux Full time

Role Overview

At Relais & Châteaux, we are seeking a highly skilled Food and Beverage Assistant to join our exceptional Food and Beverage Team. The successful candidate will be working in a unique and beautifully restored Castle, providing truly memorable and impressive 5-star experiences for our discerning guests.

About Us

Located on 15 acres of stunning land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. Our Castle has undergone a multi-million pound refurbishment program, restoring its regal grandeur. Our award-winning restaurant, bar, and unique meeting and conference spaces offer exceptional amenities for our guests.

Key Responsibilities

  • £11.92 per hour depending on experience
  • Full-time permanent position - 40 hours per week worked including evening shifts and weekends
  • 8 hour shifts between 7am and 11pm
  • Greet guests, take orders and serve food and drinks
  • Answer all queries about the menu including drinks and make suggestions
  • Take ownership of guest's requirements and food allergies
  • Follow Health and Safety and Food Safety procedures
  • Set up the dining areas and process charges and payments
  • Effectively communicate with all colleagues and managers
  • Handle guest queries and complaints with a calm and mature approach
  • An additional share of service charge and tips every 2 months
  • 28-day holiday including bank holidays
  • Additional paid day off on your birthday
  • Complimentary stay at the castle after 3 months' probation period successfully passed
  • Training programmes via internal & external professionals and access to online training facilities
  • Staff and family rates on hotel accommodation and discounts on food and beverage
  • Recognition programmes
  • Free uniform, meals whilst on duty and free parking

Requirements

  • Dedicated team player with strong communication skills
  • Natural passion and flair for the industry and food
  • Have the ability to work unsupervised, using own initiative when needed
  • Ambition to succeed at the highest levels
  • Willing to learn new things


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