Hotel Receptionist

2 months ago

Thornbury, United Kingdom Château de Mercuès Full time
Job Description £24, 794 per annum (depending on experience) Full time permanent position – 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hour shifts between from 7 am to 11 pm) full flexibility required An additional share of service charge and tips (estimated 2k per year) An enthusiastic, warm and friendly professional with a passion for the hospitality industry. You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence. Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required Use the Opera Front Office System to check in and check out guests and take payments. Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift) You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests’ requirements Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion

Qualifications

Experience in a similar role, ideally in a 4* or above establishment IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS Proficient in verbal and written English Capability to work across multiple projects efficiently and adapt accordingly. A passion for excellent organisation and customer service skills Attention for details and proficiency in verbal and written English. Desire to exceed guest expectations.

Additional Information

28-day holiday including bank holidays Paid day off on your birthday Complimentary stay at the castle after 3 months probation period passed Training programmes via internal & external professionals and access to online training facilities Staff and family rates on hotel accommodation and discounts on food and beverage Recognition programmes Career development programmes Uniform and meals provided whilst on duty and free parking Opportunity to benefits of staff rate in Relais Chateaux properties

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