Receptionist - Thornbury Castle

6 days ago


Thornbury, South Gloucestershire, United Kingdom Relais & Châteaux Full time

Receptionist Role at Thornbury Castle


We are seeking a skilled and enthusiastic Receptionist to join our Front Office Team at Thornbury Castle. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience.


About the Role


The ideal candidate will have experience in a similar role, preferably in a 4* or above establishment. You will be proficient in verbal and written English, with strong IT skills in Microsoft Office and a working knowledge of hotel management systems.


Key Responsibilities



  • Welcoming guests and checking them in and out of the hotel
  • Making reservations, restaurant bookings and assisting guests with their stay
  • Managing the Opera Front Office System and processing payments
  • Providing information about the castle and local area to guests
  • Responding to telephone and in-person queries in a timely fashion

What We Offer



  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • Complimentary stay at the castle after 3 months
  • Staff and family rates on hotel accommodation and discounts on food and beverage
  • A fun and dynamic work environment


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