Hotel Reception

3 weeks ago

Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time
Job Title: Hotel Receptionist

We are seeking a highly skilled and enthusiastic Hotel Receptionist to join our team at Château de Mercuès. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:
  • Check-in and check-out guests, making reservations and restaurant bookings as required
  • Provide information about the hotel and local area, including activities and services
  • Use the Opera Front Office System to manage guest bookings and payments
  • Assist guests with luggage and escort them to their rooms
  • Respond to telephone and in-person queries regarding reservations and hotel information
Requirements:
  • Experience in a similar role, ideally in a 4* or above establishment
  • IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
  • Proficient in verbal and written English
  • Capability to work across multiple projects efficiently and adapt accordingly
What We Offer:
  • 28-day holiday including bank holidays
  • Paid day off on your birthday
  • Complimentary stay at the castle after 3 months probation period passed
  • Training programmes via internal & external professionals and access to online training facilities
  • Staff and family rates on hotel accommodation and discounts on food and beverage

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