Hotel Front Desk Associate

2 weeks ago

Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time
Job Description

We are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Receptionist at Château de Mercuès. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, ensuring a seamless check-in and check-out process, and making reservations and restaurant bookings.

Key Responsibilities
  • Provide exceptional customer service and create a positive first impression for our guests.
  • Manage guest arrivals and departures, including checking in and out, making reservations, and handling payments.
  • Utilize the Opera Front Office System to efficiently process guest transactions and maintain accurate records.
  • Assist guests with luggage and escort them to their rooms, as well as provide information about the hotel and local area.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
Requirements
  • Experience in a similar role, preferably in a 4* or above establishment.
  • Strong IT skills, including proficiency in Microsoft Office and the Opera Front Office System.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work flexibly, including evenings, weekends, and public holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.
  • Complimentary stay at the castle after 3 months probation period passed.

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