Hotel Front Desk Associate

4 weeks ago


Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time
Job Description

We are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Receptionist at Château de Mercuès. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, ensuring a seamless check-in and check-out process, and making reservations and restaurant bookings.

Key Responsibilities
  • Provide exceptional customer service and create a positive first impression for our guests.
  • Manage guest arrivals and departures, including checking in and out, making reservations, and handling payments.
  • Utilize the Opera Front Office System to efficiently process guest transactions and maintain accurate records.
  • Assist guests with luggage and escort them to their rooms, as well as provide information about the hotel and local area.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
Requirements
  • Experience in a similar role, preferably in a 4* or above establishment.
  • Strong IT skills, including proficiency in Microsoft Office and the Opera Front Office System.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work flexibly, including evenings, weekends, and public holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.
  • Complimentary stay at the castle after 3 months probation period passed.


  • Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time

    Job Title: Hotel Front Desk AssociateJob Summary:We are seeking a highly skilled and enthusiastic Hotel Front Desk Associate to join our team at Thornbury Castle. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key...


  • Thornbury, South Gloucestershire, United Kingdom Thornbury Castle Full time

    Job Title: Hotel ReceptionistWe are seeking a highly skilled and enthusiastic Hotel Receptionist to join our team at Thornbury Castle. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:Check guests in and out of...


  • Thornbury, South Gloucestershire, United Kingdom Relais & Châteaux Full time

    Relais & Châteaux at Thornbury Castle are seeking a skilled Receptionist to join our professional and hardworking Front Office Team. As a Receptionist, you will be working in a unique and beautifully restored Castle, creating memorable and impressive 5* experiences for our guests.**About Us**Thornbury Castle Hotel is the only Tudor Castle operating as a...


  • Thornbury, South Gloucestershire, United Kingdom Relais & Châteaux Full time

    Receptionist Role at Thornbury CastleWe are seeking a skilled and enthusiastic Receptionist to join our Front Office Team at Thornbury Castle. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience.About the RoleThe ideal candidate will have experience in...


  • Thornbury, South Gloucestershire, United Kingdom Relais & Châteaux Full time

    We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our professional and hardworking Front Office Team at Relais & Châteaux Thornbury Castle Hotel.OverviewThe hotel is located on 15 acres of beautiful land, offering 26 bedchambers and suites, an award-winning restaurant, bar, and two unique meeting and conference spaces....


  • Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time

    Job OverviewChâteau de Mercuès is seeking a skilled Food Service Associate to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.Key ResponsibilitiesTake orders and serve food and drinks to guests in a timely and efficient manner.Answer...


  • Thornbury, South Gloucestershire, United Kingdom Relais & Châteaux Full time

    Role OverviewWe are seeking a part-time Food & Beverage Assistant to join our professional team at Relais & Châteaux Thornbury Castle.About the JobAs a Food and Beverage Assistant, you will be working in a unique and beautifully restored Castle, creating memorable experiences for our guests. You will greet guests, take orders, serve food and drinks, answer...


  • Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time

    Job DescriptionAs a Food and Beverage Assistant at Château de Mercuès, you will be responsible for providing exceptional customer service, taking orders, serving food and drinks, and ensuring a positive guest experience. Your key responsibilities will include greeting guests, answering queries about the menu, and making suggestions to enhance their dining...

  • Hotel Reservationist

    5 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Job opening criteria The company Relais & Chateau at Thornbury Castle are seeking a Hotel Reservationist to join our team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle...

  • Hotel Reservationist

    6 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Company Description Relais & Chateau at Thornbury Castle are seeking a** Hotel Reservationist **to join our team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. **About Us** Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating...

  • Hotel Receptionist

    6 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Job opening criteria The company Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land, Thornbury Castle...

  • Hotel Receptionist

    6 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Job opening criteria The company Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land, Thornbury Castle...

  • Hotel Receptionist

    6 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Job opening criteria The company Relais & Chateau at Thornbury Castle are seeking a Room Attendant / Housekeeper to join our professional and hardworking Housekeeping Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land,...

  • Hotel Receptionist

    6 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Company Description Relais & Chateau at Thornbury Castle are seeking a Room Attendant / Housekeeper to join our professional and hardworking Housekeeping Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land, Thornbury Castle...

  • Hotel Receptionist

    6 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Job opening criteria The company Relais & Chateau at Thornbury Castle are seeking a Room Attendant / Housekeeper to join our professional and hardworking Housekeeping Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land,...

  • Hotel Receptionist

    2 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Job Description£24, 794 per annum (depending on experience)Full time permanent position – 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hour shifts between from 7 am to 11 pm) full flexibility requiredAn additional share of service charge and tips (estimated 2k per year)An enthusiastic, warm and friendly professional with a...

  • Hotel Receptionist

    2 months ago


    Thornbury, United Kingdom Château de Mercuès Full time

    Job Description £24, 794 per annum (depending on experience) Full time permanent position – 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hour shifts between from 7 am to 11 pm) full flexibility required An additional share of service charge and tips (estimated 2k per year) An enthusiastic, warm and friendly...

  • Réceptionniste (H/F)

    3 months ago


    Thornbury, United Kingdom Relais & Châteaux Full time

    Entreprise :Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor...

  • Night Auditor

    5 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Job opening criteria The company Relais & Chateau at Thornbury Castle are seeking a part time Night Auditor to join our team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle...

  • Night Auditor

    5 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Company Description Relais & Chateau at Thornbury Castle are seeking a** **part time **Night Auditor **to join our team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. **About Us** Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle...

  • Gardener Assistant

    5 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Job opening criteria The company Relais & Chateau at Thornbury Castle are seeking a Gardener Assistant to join our team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle...

  • Gardener Assistant

    5 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Company Description Relais & Chateau at Thornbury Castle are seeking a** Gardener Assistant **to join our team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. **About Us** Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as...

  • Gardener Supervisor

    5 months ago


    Thornbury, United Kingdom Thornbury Castle Full time

    Job opening criteria The company Relais & Chateau at Thornbury Castle are seeking a Gardener Supervisor to join our professional and hardworking Gardens Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests. About Us Set on 15 acres of beautiful land, Thornbury Castle...