Customer Experience Ambassador
2 days ago
We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our professional and hardworking Front Office Team at Relais & Châteaux Thornbury Castle Hotel.
OverviewThe hotel is located on 15 acres of beautiful land, offering 26 bedchambers and suites, an award-winning restaurant, bar, and two unique meeting and conference spaces. Our goal is to deliver refined and personalized hospitality, enabling our guests to relax and enjoy themselves in a unique setting.
Responsibilities- Welcoming guests and creating a memorable first impression with confidence.
- Checking guests in and out, making reservations, and assisting with organizing their stay.
- Utilizing the Opera Front Office System to manage guest arrivals and departures, and handling payments.
- Assisting guests with their luggage and escorting them to their rooms via the original spiral staircases.
- Providing information about the castle, hotel services, and local activities to enhance the guest experience.
- Responding to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns in a timely manner.
- Experience in a similar role, preferably in a 4-star or above establishment.
- IT proficiency with strong working knowledge of Excel, Microsoft Word, and Hotels PMS.
- Proficient in verbal and written English.
- Able to work across multiple projects efficiently and adapt accordingly.
- A passion for excellent organization and customer service skills.
- Detailed attention and proficiency in verbal and written English.
- An annual salary of £23,795 (dependent on experience).
- A full-time permanent position with 40 hours worked over 5 days on a rota basis, Monday to Sunday.
- An additional share of service charge and tips estimated at £2,000 per year.
- 28-day holiday including bank holidays.
- Paid day off on your birthday.
- Sickness benefit after 6 months of service.
- Complimentary stay at the castle after probation period.
- Training programs and access to online training facilities.
- Staff rates on hotel accommodation and discounts on food and beverage.
- Recognition programs.
- Career development programs.
- Uniform and meals provided while on duty and free parking.
- Opportunity to benefit from staff rates at Relais & Châteaux properties.
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