Hospitality Ambassador

Embark on a rewarding career as a Hospitality Ambassador at Relais & Châteaux's esteemed Thornbury Castle Hotel. Our team seeks an individual with exceptional communication skills to deliver refined and personalized hospitality experiences.

Set amidst 15 acres of breathtaking landscapes, our Tudor Castle boasts an award-winning restaurant, bar, and conference spaces. We pride ourselves on using locally sourced produce in our modern British cuisine.

Our commitment is to provide guests with unforgettable memories, replicating the regal grandeur of our past while maintaining a relaxed atmosphere. To achieve this, we require a dedicated team player who can adapt to various situations, providing 'refined and personalized hospitality' that makes every guest feel like royalty.

This part-time permanent position offers approximately 24 hours per week, including evening shifts and weekends. Key responsibilities include greeting guests, taking orders, serving food and drinks, and addressing queries about our menu and services.

• Greet guests warmly and efficiently.
• Take orders and serve food and drinks with precision.
• Respond promptly to queries about our menu and services.

As a Hospitality Ambassador, you will be responsible for delivering exceptional service while maintaining high standards of Health and Safety and Food Safety procedures. Your duties will also involve setting up dining areas, processing charges, and communicating effectively with colleagues and managers.

To succeed in this role, you must possess strong communication skills, a natural passion for the hospitality industry, and the ability to work independently. You should be willing to learn new things and have ambition to succeed at the highest levels.

We offer a competitive salary of £11.92 per hour, depending on experience. As a valued member of our team, you will enjoy:

• A share of service charge and tips every two months.
• 28 days of annual leave, including bank holidays.
• An additional paid day off on your birthday.
• A complimentary stay at the castle after three months' probation period.
• Training programs and access to online training facilities.
• Staff rates on hotel accommodation and discounts on food and beverage.
• Recognition programs and free uniform, meals while on duty, and free parking.