Food Service Associate
4 weeks ago
We are seeking a highly motivated and enthusiastic Food and Beverage Assistant to join our team at Thornbury Castle. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.
Key Responsibilities- Food and Beverage Service
- Greet guests and take orders in a friendly and efficient manner.
- Prepare and serve food and drinks to the highest standard.
- Answer queries about the menu and make recommendations to guests.
- Guest Service
- Take ownership of guest requirements and food allergies.
- Follow Health and Safety and Food Safety procedures at all times.
- Set up the dining areas and process charges and payments.
- Teamwork
- Effectively communicate with all colleagues and managers.
- Work collaboratively as part of a team to achieve excellent customer service.
- Qualifications
- Dedicated team player with strong communication skills.
- Natural passion and flair for the industry and food.
- Ability to work unsupervised and use own initiative when needed.
- Benefits
- An additional share of service charge and tips every 2 months.
- 28-day holiday including bank holidays.
- Additional paid day off on your birthday.
- Complimentary stay at the castle after 3 months' probation period successfully passed.
- Training programmes via internal & external professionals and access to online training facilities.
- Staff and family rates on hotel accommodation and discounts on food and beverage.
- Recognition programmes.
- Free uniform, meals whilst on duty and free parking.
Thornbury Castle is a unique and historic hotel located in the heart of Thornbury. We pride ourselves on providing exceptional customer service and creating memorable experiences for our guests.
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