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Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom Cyber Search Ltd Full time
Job Title: Customer Success Manager

At Cyber Search Ltd, we are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our mid-market clients in the EU.

The ideal candidate will have a proven track record of driving revenue growth through upselling and cross-selling existing accounts. You will be responsible for identifying expansion opportunities and preparing periodic performance reports and QBRs covering and analyzing clients' KPIs.

You will be the lead point of contact for all clients, liaising with internal stakeholders to ensure a quick process. You will also be responsible for building and maintaining strong and long-lasting client relationships.

We are looking for a highly motivated and driven individual who is passionate about delivering client-focused solutions based on customer needs. If you are a strategic thinker with excellent communication and presentation skills, we encourage you to apply.

Responsibilities:

  • Operate as the lead point of contact for all clients, liaising with the relevant internal stakeholders to ensure a quick process.
  • Develop a trusted advisor relationship with key accounts.
  • Generate revenue though up-selling and cross-selling existing accounts.
  • Proactively identify expansion opportunities in addition to any red flags.
  • Prepare periodic performance reports and QBRs covering and analyzing clients' KPIs.
  • Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
  • Build and maintain strong and long-lasting client relationships.


Requirements
  • Written and verbal fluency in English.
  • At least 2+ years experience in an Account Management or Customer Success Manager role.
  • Prior B2B experience in a software, logistics or SaaS company preferred.
  • Proven ability to manage multiple projects at a time.
  • Experience in generating revenue by expanding on an existing book-of-business.
  • Experience in delivering client-focused solutions based on customer needs.
  • Strong analytical skills with the ability to analyze and present data and trends to stakeholders and clients.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • BA/BS degree or equivalent preferable.

With our clients being located globally, flexibility is required and we may need you to work out of office hours when necessary.

Note: Unfortunately, we are unable to support with visa sponsorships.

Cyber Search Ltd is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join a growing international family.