Reception and Client Services Director

4 days ago


London, Greater London, United Kingdom Vetisco Full time
Job Title: Reception and Client Services Director

Vetisco is seeking a highly skilled and experienced leader to oversee our reception and client services team.

About the Role

The ideal candidate will possess extensive experience in client care, leadership, and team management, with a proven track record of delivering exceptional results.

Key Responsibilities
  • Strategically lead the reception team to achieve outstanding client satisfaction and loyalty.
  • Build and maintain strong relationships with clients, clinicians, and insurance providers to ensure seamless communication and claim processing.
  • Develop and implement policies and procedures to enhance client care and team performance.
  • Manage employee rotas, absences, and holidays to ensure adequate coverage.
  • Support the recruitment and induction of new staff members.
  • Oversee the consultation and surgical diaries to ensure smooth day-to-day operations.
Benefits
  • £27,500 per year salary, plus benefits package including career progression opportunities, staff discounts, life assurance, and more.


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