Claims Administrator

1 month ago


Cardiff, Cardiff, United Kingdom International Medical Full time

At International Medical, we are seeking a highly skilled Claims Administrator to join our team on a Hybrid Basis. As a key member of our operations centre, you will be responsible for handling incoming calls, faxes, and emails, referring complex cases to our experienced Claims Handlers.

We are proud to be a leader in international medical insurance, providing assistance and claims handling services to individuals and companies worldwide. Our team is dedicated to delivering exceptional service and support to our policyholders, and we are looking for a talented individual to join us in this mission.

As a Travel Claims Administrator, you will play a vital role in ensuring seamless communication with our policyholders, clients, and internal teams. You will be responsible for setting up new cases and claims on our Trident Travel system, verifying policy issues, and issuing the correct claims forms.

We are committed to creating a diverse and inclusive work environment, and we welcome applications from individuals with a strong background in insurance, assistance, or a related field. If you are a team player with excellent communication skills, a high level of accuracy, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

  • Handle incoming calls, faxes, and emails in a professional and courteous manner
  • Set up new cases and claims on our Trident Travel system
  • Verify policy issues and issue the correct claims forms
  • Provide support to our Claims Handlers as required
  • Ensure all internal and external communications are dealt with in a professional and courteous manner

We offer a competitive salary of £20,319.00 - £22,000 (depending on experience & pro rata), as well as a range of benefits, including hybrid working, Bupa dental insurance, Healthshield cash plan, travel insurance, and 22 days leave and 9 bank holidays.



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