Service Desk Manager

About the Role:We are looking for an experienced Service Desk Operations Manager to join our team. As a Service Desk Operations Manager, you will be responsible for leading the service desk team and ensuring that service level agreements are met.You will conduct regular team meetings, performance reviews, and appraisals, and provide training and development...

Job Description:Frasers Group is seeking a highly skilled and experienced IT Service Desk Team Lead to join our team. As an IT Service Desk Team Lead, you will play a crucial role in ensuring the smooth operation of the IT service desk and providing exceptional support to end-users.This role involves managing and leading the service desk team, fostering a...

Job OverviewWe are seeking a highly skilled and experienced IT Service Desk Team Lead to join our team at Frasers Group. The successful candidate will play a crucial role in ensuring the smooth operation of the IT service desk and providing exceptional support to end-users.

Key Responsibilities:Manage and lead the service desk team to ensure excellent customer satisfaction and service delivery.Develop and execute training programs to enhance technical skills, product knowledge, and customer service skills.Monitor reports such as Response times, first contact/first time resolution rate, and customer satisfaction and take...

Job DescriptionThe IT Service Desk Team Leader will play a key role in driving business success by providing exceptional customer service and technical support to end-users. This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to the delivery of our business objectives.Main ResponsibilitiesProvide...

Key Responsibilities:The successful candidate will be responsible for:Leading the service desk team and ensuring that service level agreements are met.Conducting regular team meetings, performance reviews, and appraisals.Providing training and development opportunities to enhance technical skills, product knowledge, and customer service skills.Monitoring...

About the RoleThe IT Service Desk Team Lead will be responsible for managing and leading the service desk team, fostering a positive and collaborative work environment. This includes conducting regular one-on-one meetings, performance reviews, and appraisals, offering constructive feedback and identifying opportunities for professional development, and...

At Frasers Group, we're looking for an IT Support Team Lead to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our service desk and providing exceptional support to our end-users.About the RoleWe are offering a competitive salary of £55,000 per annum for this role.Job DescriptionIn this...

Job OverviewWe are seeking an experienced IT Service Desk Team Leader to join our team at Frasers Group. The successful candidate will play a crucial role in ensuring the smooth operation of the IT service desk and providing exceptional support to end-users.ResponsibilitiesManage and lead the service desk team, fostering a positive and collaborative work...

We are seeking an experienced School Business Manager to join our team in Derbyshire County Council. This is a fantastic opportunity for someone who shares our vision of creating a secure, inclusive and supportive learning environment.The successful candidate will be responsible for overseeing the school's business operations, ensuring that all financial,...

Job OverviewWe are seeking a highly motivated and experienced Facilities Operations Manager to join our team at Frasers Group.About the RoleThis is an exciting opportunity for a dynamic individual to manage and maintain the day-to-day operations of our properties, ensuring seamless delivery of hard and soft services. The ideal candidate will have a proven...

We are seeking a Property and Asset Manager to maintain the freehold and leasehold properties within our group estate. As a key member of the facilities team, you will be responsible for managing hard and soft services that impact day-to-day operations.ResponsibilitiesLiaise with the Deputy Retail Facilities Manager to ensure seamless operations.Administer...

What We're Looking ForWe are seeking a skilled and experienced Warehouse Facilities Manager who can lead our team and ensure the warehouse remains safe, efficient, and compliant with regulations. The successful candidate will have excellent leadership skills, a strong understanding of facilities management principles, and the ability to work collaboratively...

Company OverviewElevation Recruitment Group is a leading recruitment agency providing exceptional talent to businesses across various industries. Our team of experts understands the importance of finding the right candidate for the job, which is why we're dedicated to delivering high-quality services to our clients.SalaryThe estimated salary for this role is...

About the RoleWe are seeking a Digital Platform Lead to join our Digital Engineering team. As a key member of the team, you will play a pivotal role in shaping the technical direction of our digital platforms.Key ResponsibilitiesLead a high-performing squad that builds and enhances core platform services, infrastructure, CI/CD processes, and monitoring...

About the RoleWe are seeking an experienced Retail Transformation Manager to join our team at Frasers Group. As a key member of our retail operations team, you will be responsible for driving the transformation of our physical stores, ensuring they remain competitive and aligned with our corporate strategy.Key Responsibilities:Develop and implement store...

Warehouse Facilities Manager Job DescriptionWe are seeking a skilled and experienced Warehouse Facilities Manager to join our team at Frasers Group. As a key member of our warehouse operations team, you will be responsible for overseeing the daily maintenance and management of our warehouse facility.Key Responsibilities:Facilities Management:Ensure the...

Job SummaryFrasers Group is seeking a Property Maintenance Specialist to join our team. As a key member of our facilities management team, you will be responsible for maintaining the company's properties, ensuring they remain safe, secure, and operational.About the RoleYou will work closely with internal departments, contractors, and suppliers to ensure...

Job Title: Administrative Support SpecialistDescription:We are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. In this role, you will provide administrative support to the office team, handle attendance management, respond to inquiries, and liaise with parents and external...

The Retail Estates Coordinator role at Frasers Group offers an exciting opportunity to oversee the maintenance and upkeep of our properties across the group estate. This critical position requires the ability to manage hard and soft services that directly affect the everyday functioning of our retail operations.Main ResponsibilitiesEstablish a close working...