Digital Support Services Director
16 hours ago
Key Responsibilities:
The successful candidate will be responsible for:
- Leading the service desk team and ensuring that service level agreements are met.
- Conducting regular team meetings, performance reviews, and appraisals.
- Providing training and development opportunities to enhance technical skills, product knowledge, and customer service skills.
- Monitoring reports such as response times, first contact/first time resolution rate, and customer satisfaction and taking appropriate action to improve performance.
- Overseeing day-to-day service desk operations and ensuring strict adherence to Service Desk processes, procedures, and policies.
- Acting as a point of escalation for users experiencing issues that cannot be resolved in a timely manner.
We offer a competitive salary of £52,000 per annum, plus a range of benefits including retail discounts, gym membership, and employee welfare programs.
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Digital Experience Director
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full time**Company Overview**Frasers Group is a leading retail company that is rethinking the retail experience through digital innovation and unique customer experiences.We are seeking an experienced Digital Experience Director to lead our digital roadmap and drive our user journey optimization across Search, Merch, and Personalisation.**Job Description**This role...
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Digital Transformation Director
1 day ago
Shirebrook, Derbyshire, United Kingdom FRASERS GROUP Full timeJob DescriptionWe are seeking an experienced Digital Transformation Director to lead our Digital Engineering team in delivering transformative digital projects.This pivotal role ensures alignment, clarity, and successful outcomes for some of the UK's most recognised retail brands. You will lead a team of Delivery Managers and Scrum Masters, championing Agile...
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Software Engineering Director
1 day ago
Shirebrook, Derbyshire, United Kingdom FRASERS GROUP Full timeJob TitleSoftware Engineering DirectorAbout the RoleWe are seeking a highly experienced Software Engineering Director to lead our Digital Platform team. This is a unique opportunity to drive technical innovation at scale, evolving the platforms that support over 50 websites and 10 mobile applications for some of the UK's most iconic retail...
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Digital Marketing Specialist
1 month ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeJob Title: Digital Marketing ExecutiveJob DescriptionFrasers Group is seeking a highly skilled Digital Marketing Executive to join our team. The successful candidate will be responsible for implementing and optimising SEO strategies to enhance our online visibility and rankings.In this role, you will design and execute email campaigns to promote our...
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Marketing Director
1 day ago
Shirebrook, Derbyshire, United Kingdom GAME Full timeAbout the OpportunityWe are seeking an experienced Marketing Director - Entertainment to join our team as a B&D & Senior Marketing Manager. This is an exciting opportunity to lead the development and implementation of marketing strategies that drive business growth and brand awareness in the entertainment industry.The ideal candidate will have a strong...
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Digital Transformation Specialist
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeUnlock Your Potential in Digital TradingWe are seeking a highly motivated Digital Transformation Specialist to join our team at Frasers Group. This is an exciting opportunity for an ambitious individual to drive sales and contribute to the company's digital transformation.As a Digital Transformation Specialist, you will work closely with the Digital Trading...
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Digital Leadership Trainee
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout the Role:Frasers Group is rethinking retail through digital innovation and unique store experiences. As a Trainee Digital Manager, you will be part of our two-year rotational fast track Digital Leadership Elevation Programme, working with some of the world's most prestigious brands, directly influencing our digital commercial performance, creating...
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Digital Trading Strategist
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique store experiences. Our mission is to build the world's most admired and compelling brand ecosystem.Job DescriptionWe're seeking an experienced Digital Trading Strategist to lead our e-commerce team. This role requires a strategic thinker who...
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Digital Trading Strategist
1 month ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout the RoleThis is an exciting opportunity to contribute to the growth and development of the performance of the Frasers Group Customer Team. As a Digital Trading Strategist, you will be responsible for driving sales through commercial strategic planning and the successful execution of campaign, brand and promotional strategies.Key...
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Digital Platform Architect
1 day ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeDigital Platform Architect Job SummaryWe are seeking an experienced Digital Platform Architect to join our team. As a key member of our agile and delivery-focused team, you will play a crucial role in the development of our cutting-edge MACH-based digital platform.Our platform is built on Microsoft Azure and utilizes the latest cloud-native and containerized...
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Digital Leadership Development Manager
3 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeOverviewFrasers Group, a leading retail company, seeks a talented individual to join its Digital Leadership Elevation Programme. This two-year rotational fast track programme offers exposure to core digital departments: Digital Trading, Digital Optimisation, and Product Management.Key ResponsibilitiesSucceed in this role by directly influencing our digital...
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Digital Skills Educator
1 month ago
Shirebrook, Derbyshire, United Kingdom Derbyshire County Council Full timeTeaching Opportunities in Digital SkillsWe are seeking experienced tutors to deliver digital skills training in our centres across Derbyshire and online. This role is ideal for those who want to work on a flexible schedule, with the opportunity to build a timetable of classes.What We Offer:Mentoring and Support: Excellent opportunities for developing your...
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Digital Trading Specialist
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout the RoleFrasers Group is seeking a highly skilled Digital Trading Specialist to join our team at our global HQ and distribution centre in Shirebrook. As a Digital Trading Specialist, you will be responsible for the successful execution of campaign, brand and promotional strategies, facing into digital marketing, commercial and optimisation teams to...
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Digital Commerce Expert
1 month ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a talented Digital Trading Specialist to join our team at Frasers Group. As a Digital Trading Specialist, you will be responsible for the successful execution of campaign, brand and promotional strategies, facing into digital marketing, commercial and optimisation teams to drive initiatives and actions to improve conversion rates...
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Digital Trade Specialist
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeRole OverviewWe are seeking a highly skilled Digital Trade Specialist to join our team at Frasers Group. As a key member of our digital trading team, you will be responsible for executing day-to-day trading of our website(s), under the guidance of a Trading Manager. This role offers a unique opportunity to work on established digital websites, driving...
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Digital Transformation Strategist
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout the RoleAs a Digital Transformation Strategist at Frasers Group, you will be an integral part of implementing innovative strategies that drive business growth and enhance customer experiences. Your primary focus will be on developing and executing data-driven Search & Visual Merchandising initiatives, leveraging best-in-class practices to deliver...
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Digital Trading Specialist
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeDigital Trading SpecialistOur Digital Trading Specialist will be responsible for executing day-to-day trading of a website(s), under the guidance of a Trading Manager. This role involves managing reporting of daily/weekly/monthly/annual trade, providing detailed analysis of key business drivers and feeding into action plans to ensure sales and contribution...
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Digital Commerce Specialist
1 day ago
Shirebrook, Derbyshire, United Kingdom FRASERS GROUP Full timeCompany OverviewFrasers Group is a dynamic and ambitious organization, dedicated to building a digital hub at the cultural and commercial heart of our group. Our global HQ and distribution centre in Shirebrook serves as the epicentre for innovation and progress.About the RoleThis Digital Trading Specialist position offers an exciting opportunity to join a...
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Digital Performance Officer
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeAbout the OpportunityThis Digital Trading Manager position offers a unique chance to lead our e-commerce trading function and drive sales growth across our online channels.Key AccountabilitiesDevelop and execute a comprehensive digital trading strategy to drive sales and revenue growthLead a team of traders and analysts to achieve commercial objectives and...
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Digital Leadership Elevation Programme Associate
4 weeks ago
Shirebrook, Derbyshire, United Kingdom Frasers Group Full timeJob Title: Trainee Digital ManagerAbout the Job:As a Trainee Digital Manager at Frasers Group, you will be part of our two-year rotational fast track Digital Leadership Elevation Programme. This programme will provide you with exposure to activities in our core digital departments, including Digital Trading, Digital Optimisation, and Product...