IT Service Desk Team Lead

About the Role:We are looking for an experienced Service Desk Operations Manager to join our team. As a Service Desk Operations Manager, you will be responsible for leading the service desk team and ensuring that service level agreements are met.You will conduct regular team meetings, performance reviews, and appraisals, and provide training and development...

Key Responsibilities:Manage and lead the service desk team to ensure excellent customer satisfaction and service delivery.Develop and execute training programs to enhance technical skills, product knowledge, and customer service skills.Monitor reports such as Response times, first contact/first time resolution rate, and customer satisfaction and take...

Job OverviewThe Technical Service Desk Specialist will be responsible for providing first-line technical support to our customers via phone, email, and chat. You will be working closely with our internal teams to resolve technical issues and provide solutions to our customers.

Job Description:We are seeking an IT Service Desk Junior Analyst to join our team. This role offers a fantastic opportunity to gain knowledge and qualifications in tech. You will be responsible for providing IT support via our contact centre and ticketing systems, taking on various troubleshooting methods and managing a ticketing queue.

We are building the world's most admired and compelling brand ecosystem and we need talented individuals to help us achieve this goal. As an IT Service Desk Junior Analyst at Frasers Group, you will play a vital role in delivering exceptional customer service and technical support to our global teams.As part of our team, you will be responsible for providing...

Job DescriptionThe IT Service Desk Team Leader will play a key role in driving business success by providing exceptional customer service and technical support to end-users. This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to the delivery of our business objectives.Main ResponsibilitiesProvide...

About the RoleThe IT Service Desk Team Lead will be responsible for managing and leading the service desk team, fostering a positive and collaborative work environment. This includes conducting regular one-on-one meetings, performance reviews, and appraisals, offering constructive feedback and identifying opportunities for professional development, and...

Key Responsibilities:The successful candidate will be responsible for:Leading the service desk team and ensuring that service level agreements are met.Conducting regular team meetings, performance reviews, and appraisals.Providing training and development opportunities to enhance technical skills, product knowledge, and customer service skills.Monitoring...

Job TitleWe are seeking a results-driven Engineering Shift Manager to lead our team at a state-of-the-art distribution centre in the UK.About the RoleThis role is an excellent opportunity for a skilled professional to join Imperium Recruitment Ltd as an integral member of our engineering team, working closely with the Engineering Manager to drive efficiency...

About Frasers Group:Frasers Group is a leading retail company that is changing the face of retail. With a history dating back to 1982, we have grown into a collection of iconic brands across sports, lifestyle, fashion, and luxury sectors. Our Shirebrook office is the logistical hub of the Group, employing over 5,000 colleagues who work together to deliver...

About UsFrasers Group is a leading retail company that operates through digital innovation and unique store experiences.Role OverviewWe are currently seeking an IT Service Desk Junior Analyst to join our team. This is an exciting opportunity for someone looking to start their career in tech and gain knowledge and qualifications to grow their career.Job...

Maintenance Operations Lead at Frasers GroupWe are seeking an experienced Maintenance Operations Lead to join our team at Frasers Group, a leading retailer in the UK. This role will involve managing and maintaining automated equipment at our state-of-the-art distribution center in Shirebrook.As a Maintenance Operations Lead, you will be responsible for...

Company OverviewThe staff restaurant at Frasers Head office caters for over 1000 meals per day spread over breakfast through to evening meal.

Job Title: Engineering Shift ManagerMain ResponsibilitiesLead a team of Automation engineers and technical operatorsExecute the schedule of planned maintenanceWork closely with the Engineering ManagerRequirementsStrong communication and organizational skillsConfident and proactive approachAbility to work in a fast-paced environmentAbout Imperium Recruitment...

Company OverviewFrasers Group is a leading retail company that operates across various industries, including sports, premium, and luxury brands. Our goal is to elevate the lives of our customers by providing access to the world's best brands and experiences.Job DescriptionWe are seeking an experienced Automation Project Manager to join our dynamic team. In...

Role Overview">This is an exciting opportunity for an experienced project manager to lead the implementation of cutting-edge automation solutions, collaborating with cross-functional teams to ensure seamless integration of technologies.

Marketing Operations LeadWe are seeking a highly organized and experienced Marketing Operations Lead to join our team at Frasers Group. As a key member of our marketing department, you will be responsible for managing the day-to-day operations of our marketing function, ensuring the smooth delivery of marketing campaigns and projects.The ideal candidate will...

Company Overview">Frasers Group is a leading retail company that prioritizes innovation and customer satisfaction.We are seeking a skilled Contact Centre Advisor to join our team, providing exceptional customer experiences through various communication channels.About the Role">This is an exciting opportunity to work in a fast-paced environment, managing...

Company OverviewFrasers Group is a leading retail company that's rethinking the way we shop. We're committed to delivering exceptional customer experiences through innovative digital solutions and unique store experiences.

Frasers Group is a leading player in the retail industry, and we are seeking an experienced Food Service Professional to join our team at our Head office restaurant.The successful candidate will be responsible for delivering exceptional customer service and maintaining a clean and safe environment for our staff and customers.Job Summary:We are offering a...