Help Desk Leadership Position

1 day ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
Job Description

The IT Service Desk Team Leader will play a key role in driving business success by providing exceptional customer service and technical support to end-users. This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to the delivery of our business objectives.

Main Responsibilities
  • Provide technical support to end-users via phone, email, and in-person.
  • Resolve complex technical issues and provide training to staff.
  • Develop and execute training programs to enhance technical skills, product knowledge, and customer service skills.
Requirements and Qualifications
  • $90,000 - $140,000 per year, depending on experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with Service Desk software and tools.
  • Great understanding of IT Security principles.


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