Service Desk Operations Manager

Job Description:Frasers Group is seeking a highly skilled and experienced IT Service Desk Team Lead to join our team. As an IT Service Desk Team Lead, you will play a crucial role in ensuring the smooth operation of the IT service desk and providing exceptional support to end-users.This role involves managing and leading the service desk team, fostering a...

Key Responsibilities:Manage and lead the service desk team to ensure excellent customer satisfaction and service delivery.Develop and execute training programs to enhance technical skills, product knowledge, and customer service skills.Monitor reports such as Response times, first contact/first time resolution rate, and customer satisfaction and take...

Job Description:We are seeking an IT Service Desk Junior Analyst to join our team. This role offers a fantastic opportunity to gain knowledge and qualifications in tech. You will be responsible for providing IT support via our contact centre and ticketing systems, taking on various troubleshooting methods and managing a ticketing queue.

Job OverviewThe Technical Service Desk Specialist will be responsible for providing first-line technical support to our customers via phone, email, and chat. You will be working closely with our internal teams to resolve technical issues and provide solutions to our customers.

We are building the world's most admired and compelling brand ecosystem and we need talented individuals to help us achieve this goal. As an IT Service Desk Junior Analyst at Frasers Group, you will play a vital role in delivering exceptional customer service and technical support to our global teams.As part of our team, you will be responsible for providing...

Job DescriptionThe IT Service Desk Team Leader will play a key role in driving business success by providing exceptional customer service and technical support to end-users. This is an exciting opportunity for a motivated and results-driven individual to join our team and contribute to the delivery of our business objectives.Main ResponsibilitiesProvide...

Key Responsibilities:The successful candidate will be responsible for:Leading the service desk team and ensuring that service level agreements are met.Conducting regular team meetings, performance reviews, and appraisals.Providing training and development opportunities to enhance technical skills, product knowledge, and customer service skills.Monitoring...

About the RoleThe IT Service Desk Team Lead will be responsible for managing and leading the service desk team, fostering a positive and collaborative work environment. This includes conducting regular one-on-one meetings, performance reviews, and appraisals, offering constructive feedback and identifying opportunities for professional development, and...

About the RoleWe are seeking a highly skilled Automation Operations Manager to join our team at Frasers Group.As an Automation Operations Manager, you will be responsible for managing and coordinating the activities of your shift team, through effective planning and organisation. This includes training, coaching, and mentoring your shift team, as well as...

Job Overview:\Frasers Group is a leading retailer with a mission to build the world's most admired and compelling brand ecosystem. We are seeking a skilled Warehouse Operations Manager to join our team in Shirebrook, UK.\Job Description:\The successful candidate will be responsible for overseeing the daily maintenance and overall management of the warehouse...

Company Overview\Frasers Group is a leading retail company that operates a wide range of brands, including Sports Direct, Flannels, House of Fraser, and more.\About the Role\We are seeking an experienced Warehouse Supervisor to join our team as a key member of our warehouse operations. The successful candidate will be responsible for managing a team of...

Job Title: Financial Operations ManagerWe are seeking a highly skilled Financial Operations Manager to join our team at Frasers Group. As a key member of our commercial operations team, you will play a critical role in supporting the development and implementation of our business strategy.In this role, you will be responsible for providing commercial support...

Job DescriptionWe are seeking a highly skilled and motivated individual to fill the role of Warehouse Section Manager. As a key member of our operations team, you will be responsible for the day-to-day running of the warehouse, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesLeadership and Team ManagementDirect the...

Company VisionFrasers Group is redefining retail through digital innovation and unique store experiences. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.Leadership RoleAs a Section Manager, you'll support the running...

About UsFrasers Group is a dynamic and rapidly growing organization that demands excellence in all aspects of its operations. We are seeking an exceptional Systems Operations Manager to join our team and play a pivotal role in ensuring the smooth functioning of our systems.Job SummaryWe are looking for a highly skilled and experienced professional to oversee...

We are seeking an experienced School Business Manager to join our team in Derbyshire County Council. This is a fantastic opportunity for someone who shares our vision of creating a secure, inclusive and supportive learning environment.The successful candidate will be responsible for overseeing the school's business operations, ensuring that all financial,...

Job Title:Automation Shift Operations ManagerAbout the Role:We are seeking an experienced Automation Shift Operations Manager to lead our Automation Team in ensuring uptime and availability of automated equipment on site during their shift. The ideal candidate will have prior experience in a leadership position within Automation, relevant engineering...

Warehouse Facilities Manager Job DescriptionWe are seeking a skilled and experienced Warehouse Facilities Manager to join our team at Frasers Group. As a key member of our warehouse operations team, you will be responsible for overseeing the daily maintenance and management of our warehouse facility.Key Responsibilities:Facilities Management:Ensure the...

About UsFrasers Group is a leading retail company that operates through digital innovation and unique store experiences.Role OverviewWe are currently seeking an IT Service Desk Junior Analyst to join our team. This is an exciting opportunity for someone looking to start their career in tech and gain knowledge and qualifications to grow their career.Job...

Job OverviewImperium Recruitment Ltd is seeking an experienced Engineering Shift Manager to lead our engineering team at a state-of-the-art distribution centre in the UK. This is an excellent opportunity for a skilled professional to join our team and contribute to the success of our organization.About the RoleThe successful candidate will be responsible for...