IT Operations Team Lead

17 hours ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
Job Overview

We are seeking an experienced IT Service Desk Team Leader to join our team at Frasers Group. The successful candidate will play a crucial role in ensuring the smooth operation of the IT service desk and providing exceptional support to end-users.

Responsibilities
  • Manage and lead the service desk team, fostering a positive and collaborative work environment.
  • Conduct regular one-on-one meetings, performance reviews, and appraisals, offering constructive feedback and identifying opportunities for professional development.
  • Onboard new analysts and maintain a professional culture.
Requirements
  • $70,000 - $100,000 per year, depending on experience.
  • Excellent leadership skills and ability to manage pressured, fast-paced situations.
  • Strong troubleshooting skills and ability to make confident decisions.
  • Experience with Service Desk policies and processes.
  • Great understanding of IT Security processes.
  • Strong communication skills with the ability to talk to any level of authority.
  • Experience in a people and performance management role.


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