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Customer Service Advisor- Nights
2 months ago
Job Summary
As a Customer Service Advisor at Maximus, you will provide exceptional support to our service users, working with a variety of organizations from charity, third sector, and government sectors. Your tasks will include understanding and advising customers on a wide range of information, providing a telephone and multi-channel support service with integrity and professionalism.
Key Responsibilities
- Provide accurate and meaningful information to support our customers.
- Maintain the Customer Records Management (CRM) system through accurate data input and record keeping.
- Work with colleagues to ensure the highest level of customer satisfaction.
- Ensure continuous service improvement by initiating and responding to change in a positive manner.
- Operate in compliance with all company policy & procedures, HR best practice, and relevant regulations.
Requirements
- Proven experience of delivering a service that provided a supporting role.
- Strong communication and interpersonal skills.
- Ability to empathise with people at all levels.
- Ability to manage and resolve complaints.
- Emotional resilience.
