Customer Service and Billing Advisor

1 week ago


Cardiff, Cardiff, United Kingdom Spectrum Fibre Limited TA Ogi Full time

Ogi is passionate about connecting communities and driving digital transformation in Wales. As a Billing Advisor, you'll play a key role in ensuring our customers receive exceptional service when it comes to their accounts.

Your primary responsibilities will include managing billing queries and processes, supporting customers in financial difficulty with empathy and understanding, investigating and resolving billing inconsistencies, and delivering outstanding service across multiple channels.

This is a full-time role with a rotating shift pattern between 8-6, including occasional weekends. The salary for this position is estimated to be around £24,000 per annum, reflecting the company's commitment to competitive compensation.

If you're looking for a hands-on, varied role that offers opportunities to grow your expertise in customer service, billing, and credit management, please consider applying.



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