Telecommunications Billing Specialist

1 day ago


Cardiff, Cardiff, United Kingdom Spectrum Fibre Limited TA Ogi Full time
Job Description:

We are seeking a highly skilled Telecommunications Billing Specialist to join our team at Spectrum Fibre Limited T/A Ogi. As a key member of our billing operations team, you will play a crucial role in ensuring our customers receive exceptional service when it comes to their accounts.

Main Responsibilities:
  • Managing billing queries and processes, ensuring first-time resolution where possible.
  • Supporting customers in financial difficulty with empathy and understanding.
  • Investigating and resolving billing inconsistencies in collaboration with the wider team.
  • Delivering outstanding service across multiple channels, including phone, email, and online chat.

This is a full-time role with a rotating shift pattern between 8-6, including occasional weekends. The estimated salary for this position is £24,000 per annum.



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