Service Delivery Advisor

2 days ago


Cardiff, Cardiff, United Kingdom Educators Wales Full time

We are seeking a Service Delivery Advisor to join our team at Educators Wales. In this role, you will be responsible for delivering exceptional customer service across our provisions, ensuring efficiency and effectiveness.

Key responsibilities include:

  • Obtaining customer information through various communication channels
  • Utilizing in-depth knowledge of our products, services, and systems to provide accurate and timely support
  • Managing in-work support, tracking, and mentoring calls to ensure seamless delivery
  • Meeting KPIs to drive business success and improve customer satisfaction
  • Dealing with complaints and queries in a prompt and professional manner
  • Supporting audit preparation to ensure compliance and quality standards

Requirements include:

  • Previous customer service experience
  • Desirable: training industry experience and NVQ Customer Service or Business Administration Level 2 qualifications

Salary: £27,000 - £33,000 per annum. Itec operates as an equal opportunities employer and welcomes applications from diverse backgrounds.



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