Customer Service Advisor Night Shift Opportunity
6 days ago
Job Title: Customer Service Advisor Night Shift Opportunity
About MaximusMaximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
Job SummaryWe are seeking an exceptional Customer Service Advisor to provide support to our service users working with a variety of organizations from charity, third sector, and government sectors. As a Customer Service Advisor, you will be required to provide telephone and multi-channel support services with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
Key Responsibilities- Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
- Provide a telephone and multi-channel support service with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
- Comply with customer expectations and consistently achieve or exceed Service Level Agreements (SLAs).
- Provision of multi-channel information services and accurate, meaningful, and consistent information to support customers.
- Excellent communication and interpersonal skills.
- Strong decision-making abilities.
- Ability to empathize with people at all levels.
- Ability to manage and resolve complaints.
- Emotional resilience.
Salary Estimate: £25,000 - £35,000 per annum based on location and experience.
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