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Customer Service Advisor Night Shift Opportunity

1 month ago

Cardiff, Cardiff, United Kingdom Maximus Full time

Job Title: Customer Service Advisor Night Shift Opportunity

About Maximus

Maximus is a global organization that specializes in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

Job Summary

We are seeking an exceptional Customer Service Advisor to provide support to our service users working with a variety of organizations from charity, third sector, and government sectors. As a Customer Service Advisor, you will be required to provide telephone and multi-channel support services with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.

Key Responsibilities
  • Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
  • Provide a telephone and multi-channel support service with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
  • Comply with customer expectations and consistently achieve or exceed Service Level Agreements (SLAs).
  • Provision of multi-channel information services and accurate, meaningful, and consistent information to support customers.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong decision-making abilities.
  • Ability to empathize with people at all levels.
  • Ability to manage and resolve complaints.
  • Emotional resilience.

Salary Estimate: £25,000 - £35,000 per annum based on location and experience.