Customer Service Director
2 weeks ago
About Us
At BUUK Infrastructure, our vision is to be the leading utility partner in accelerating the UK's transition to net zero for all customers. Our group of companies has been driving change and innovation over 30 years.
We provide a supportive environment that enables our people to thrive, committed to making them feel proud to be part of BUUK Infrastructure.
We are seeking an experienced Contact Centre Team Manager who will help us achieve our mission by providing exceptional customer service and driving business growth.
Key Responsibilities:
- Lead, Coach and Develop a Team: Deliver exceptional customer service through your team of Customer Service Advisors.
- Identify Skills Gaps and Process Improvements: Increase team and service performance by identifying areas for improvement.
- Support Advisors with Challenging Situations: Take ownership of complaint handling and support advisors with difficult situations.
- Day-to-Day Management: Oversee Contact Centre workflows.
- Collaborate with the Wider Business: Foster relationships and engage in staff and customer activities.
About You
We are looking for someone with proven experience in leading a contact centre team, good knowledge of technologies, and a thorough understanding of performance metrics.
You should have effective leadership skills, the ability to drive change, and a passion for customer service.
A strong communicator who can build relationships at all levels is essential.
What We Offer
- Cost of living pay increase every year
- Company pension contributions up to 10%
- 33 days holiday including bank holidays, with the option to purchase additional leave
- Enhanced maternity, paternity, and adoption pay
- £750 net referral bonus for friends and family
- Hybrid working options for eligible roles
- Development opportunities to reach your career aspirations
Buuk Values
We care about your wellbeing and safety, and we are committed to creating a culture where everyone feels valued and respected. We advocate for equity, diversity, and inclusion in all we do.
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