Customer Service Director

2 weeks ago


Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

About Us

At BUUK Infrastructure, our vision is to be the leading utility partner in accelerating the UK's transition to net zero for all customers. Our group of companies has been driving change and innovation over 30 years.

We provide a supportive environment that enables our people to thrive, committed to making them feel proud to be part of BUUK Infrastructure.

We are seeking an experienced Contact Centre Team Manager who will help us achieve our mission by providing exceptional customer service and driving business growth.

Key Responsibilities:

  1. Lead, Coach and Develop a Team: Deliver exceptional customer service through your team of Customer Service Advisors.
  2. Identify Skills Gaps and Process Improvements: Increase team and service performance by identifying areas for improvement.
  3. Support Advisors with Challenging Situations: Take ownership of complaint handling and support advisors with difficult situations.
  4. Day-to-Day Management: Oversee Contact Centre workflows.
  5. Collaborate with the Wider Business: Foster relationships and engage in staff and customer activities.

About You

We are looking for someone with proven experience in leading a contact centre team, good knowledge of technologies, and a thorough understanding of performance metrics.

You should have effective leadership skills, the ability to drive change, and a passion for customer service.

A strong communicator who can build relationships at all levels is essential.

What We Offer

  • Cost of living pay increase every year
  • Company pension contributions up to 10%
  • 33 days holiday including bank holidays, with the option to purchase additional leave
  • Enhanced maternity, paternity, and adoption pay
  • £750 net referral bonus for friends and family
  • Hybrid working options for eligible roles
  • Development opportunities to reach your career aspirations

Buuk Values

We care about your wellbeing and safety, and we are committed to creating a culture where everyone feels valued and respected. We advocate for equity, diversity, and inclusion in all we do.



  • Cardiff, Cardiff, United Kingdom Novotel Cardiff Centre Full time

    As a seasoned Customer Service Director, you will be responsible for developing and implementing strategies to enhance guest satisfaction and loyalty, while monitoring key performance indicators to drive continuous improvement. This role requires a high level of emotional intelligence, excellent interpersonal and communication skills, and a customer-focused...


  • Cardiff, Cardiff, United Kingdom Admiral Group Plc Full time

    Role OverviewWe're looking for a seasoned Customer Experience Director to drive the development of seamless customer experiences that help businesses thrive. As a key member of our team, you'll be responsible for shaping innovative services that deliver both business impact and customer value.Main ResponsibilitiesOversee end-to-end service design projects,...


  • Cardiff, Cardiff, United Kingdom Wilmington plc Full time

    Job DescriptionAstutis, part of the Wilmington plc, is seeking an experienced Strategic Customer Experience Director to lead our customer service delivery team.In this role, you will develop and implement a customer-centric approach to exceed client expectations and drive business growth.Salary: £45,000 to £50,000 per annum (dependent on...


  • Cardiff, Cardiff, United Kingdom NHS Full time

    Service Overview:The Neuropsychiatric Service Director will oversee the provision of psychological services to patients with acquired brain injury and complex mental health difficulties at the regional Neuropsychiatry Service based at Llandough Hospital.This is a part-time (0.8 WTE/30 hours per week), permanent role with an estimated salary of £65,000 -...


  • Cardiff, Cardiff, United Kingdom LT Harper - Cyber Security Recruitment Full time

    Job OverviewWe are seeking an experienced Service Delivery Director to join our team in Wales. As a seasoned professional, you will thrive on building deep relationships with customers and handholding them throughout their journey.This role sits within the service management team and involves managing the onboarding process, servicing client needs, and...


  • Cardiff, Cardiff, United Kingdom David Lloyd Clubs Full time

    Job Title: Executive Food Service DirectorAbout the Role:We are seeking a highly motivated and experienced Executive Food Service Director to lead our food and beverage operations at David Lloyd Clubs. As a key member of our management team, you will be responsible for delivering exceptional quality food and service to our members.Key Responsibilities:*...


  • Cardiff, Cardiff, United Kingdom Resourcing Group Full time £42,000 - £45,000

    About the Opportunity: We are seeking a seasoned Building Services Director to join our team at Resourcing Group. As a key member of our operations department, you will be responsible for ensuring the delivery of all specialist engineering services activities under our Contract.Key Responsibilities:To oversee the delivery of all specialist engineering...


  • Cardiff, Cardiff, United Kingdom Domus Recruitment Full time

    We are currently recruiting for an Adult's Service Director to lead our team in providing exceptional Domiciliary Care services. As a seasoned professional in this field, you will be responsible for driving the success of our client by delivering high-quality care solutions.In this pivotal role, you will oversee the operational and care delivery functions,...


  • Cardiff, Cardiff, United Kingdom Companies House Full time

    We are seeking a skilled Service Delivery Director to join our team in Cardiff. As a key member of our Digital Services Directorate, you will play a key role in the design and delivery of quality digital solutions for our millions of users.This exciting opportunity will see you work closely with Service Managers and Delivery Managers to seek out...


  • Cardiff, Cardiff, United Kingdom NHS Full time

    Director of Rehabilitation Services Job OpportunityAre you a dedicated professional seeking a challenging role in healthcare? We invite applications for the position of Director of Rehabilitation Services at Cardiff and Vale University Health Board.This exciting opportunity requires a highly skilled leader who can oversee the development and implementation...


  • Cardiff, Cardiff, United Kingdom Resourcing Partnership Ltd Full time

    Job OverviewWe are seeking a highly skilled Technical Services Director to join our team at Resourcing Partnership Ltd. This is an exciting opportunity for a motivated individual to lead our high care operations, ensuring the highest standards of quality and food safety.About the RoleThe successful candidate will be responsible for leading a team of...


  • Cardiff, Cardiff, United Kingdom Creditsafe Full time

    About CreditsafeCreditsafe is a privately owned company that operates independently, with the vision of powering business decisions by delivering valuable intelligence on customers, suppliers, and potential buyers globally.Our journey began in Oslo, Norway in 1997, with a revolutionary dream to make business information accessible to all. Today, we've...


  • Cardiff, Cardiff, United Kingdom AccorHotel Full time

    Lead a team of professionals as a Multisite Guest Service Director at Accor Hotel, where you'll oversee guest service teams across multiple locations.This is an exceptional opportunity to showcase your leadership skills and drive exceptional guest experiences. If you have a talent for ensuring seamless operations and the drive to elevate our service...


  • Cardiff, Cardiff, United Kingdom Wales Medicines Strategy Group Full time

    We are seeking a highly skilled Technical Services Director - Dialysis to join our team at the Cardiff and Vale University Health Board. As a key member of the Nephrology & Transplant directorate, you will be responsible for leading a small team of specialized engineers who support the maintenance and repair of complex renal equipment.Main DutiesLead a team...


  • Cardiff, Cardiff, United Kingdom Cardiff & Vale University Health Board Full time

    About the RoleWe are seeking an experienced People Services Director to join our team at Cardiff & Vale University Health Board. This is a fantastic opportunity for someone who is passionate about delivering exceptional people services and driving organizational transformation.Job DescriptionThe successful candidate will be responsible for leading our People...


  • Cardiff, Cardiff, United Kingdom Maxim Recruitment Full time

    A career-defining opportunity awaits as a Procurement Services Director with a leading multidisciplinary construction consultancy in Bristol. With an estimated salary of up to £85,000 (DOE), this role offers the chance to work on various commissions and projects, delivering end-to-end procurement services to public and private sector clients.The ideal...


  • Cardiff, Cardiff, United Kingdom Woodhouse Property Recruitment Full time

    A leading property consultancy based in the South West is seeking an experienced Director of Business Services to join their team. This is an excellent opportunity for someone looking to take on a new challenge and contribute to the growth and success of the company.Job Summary:This is a senior leadership role responsible for managing a team of...


  • Cardiff, Cardiff, United Kingdom Hydrock Full time

    **Job Summary**We are seeking a highly experienced Director of Electrical Services to join our team in a senior leadership role. As part of our established Data Centre specialist team, you will be responsible for overseeing the electrical services function across multiple data centre projects.The ideal candidate will have a strong track record of leadership...

  • Culinary Director

    2 weeks ago


    Cardiff, Cardiff, United Kingdom 14Forty Full time

    Job Description: Culinary DirectorWe are seeking an experienced Culinary Director to join our team at 14Forty in Cardiff. As a key member of our culinary team, you will be responsible for developing and implementing innovative menu strategies, leading a high-performing team of chefs, and maintaining the highest standards of food quality and...


  • Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time

    Job OverviewVetro Recruitment is seeking a Charity Service Director to lead the Adult Support Team in Cardiff City Centre. This dynamic role requires a strong leader with passion for rights, diversity, and inclusion.Key ResponsibilitiesManage day-to-day operations of the Adult Support TeamProcess referrals and provide timely contact with service usersLiaise...