Multisite Guest Service Director

4 days ago


Cardiff, Cardiff, United Kingdom AccorHotel Full time

Lead a team of professionals as a Multisite Guest Service Director at Accor Hotel, where you'll oversee guest service teams across multiple locations.

This is an exceptional opportunity to showcase your leadership skills and drive exceptional guest experiences. If you have a talent for ensuring seamless operations and the drive to elevate our service standards, this role is perfect for you.

  • Responsibilities include leading customer relations, implementing professional techniques, managing talent and culture, driving commercial sales, and overseeing management and administration tasks.
  • You will also be responsible for maintaining high levels of hygiene and personal safety, distributing meals and drinks to guests, clearing and cleaning tables, and preparing restaurant and bar areas.
  • Additionally, you will ensure full knowledge of the menu and services available to guests, provide a high level of guest comfort and service, and maintain good working relationships with other hotel departments and teams.

Requirements:

  • You must have previous customer service experience, cash handling experience, and previous hotel experience in a similar role (desired).
  • A strong understanding of health and safety regulations, food hygiene practices, and excellent communication skills are also essential.
  • As a team player, you should be well-organized, flexible, and able to work effectively in a fast-paced environment.

Working Conditions:

The ideal candidate will be based at Accor Hotel and will work on a full-time basis. Salary: $60,000 - $80,000 per annum.



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