Guest Experience Coordinator
2 days ago
We are seeking a dedicated and organized Receptionist to join our team at The Hoxton Shepherd's Bush in West London. Our hotel features 237 stylish bedrooms, a lively restaurant, and a large open lobby. As the first point of contact for our guests, you will need to provide exceptional customer service and have a calm attitude, even in challenging situations.
Job Description:- Deliver outstanding customer service, ensuring a smooth and efficient experience for our guests.
- Manage the Reception float, verify guest billing accuracy, and perform financial transactions.
- Prepare and submit daily reports for relevant departments, maintaining data accuracy in all systems.
- Complete night reception tasks with precision and attention to detail.
- Quote accurate rates to guests based on our selling strategy and website.
- Respond promptly to all phone calls and promote a clean, welcoming atmosphere in public areas.
- A competitive salary of £26,000 per annum.
- 28 days' holiday (including bank holidays), pension, and life insurance.
- A health cash plan and access to wellness resources.
- A confidential support hotline and mental health first aiders.
- A free night at The Hoxton and a meal for two upon starting.
- Catering during shifts and excellent discounts across Ennismore brands.
- Ongoing training, skill development opportunities, and family leave enhancements.
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Guest Experience Coordinator
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