Guest Experience Coordinator

2 days ago


Cardiff, Cardiff, United Kingdom Accor Hotels Full time
Receptionist Opportunity at The Hoxton

We are seeking a dedicated and organized Receptionist to join our team at The Hoxton Shepherd's Bush in West London. Our hotel features 237 stylish bedrooms, a lively restaurant, and a large open lobby. As the first point of contact for our guests, you will need to provide exceptional customer service and have a calm attitude, even in challenging situations.

Job Description:
  • Deliver outstanding customer service, ensuring a smooth and efficient experience for our guests.
  • Manage the Reception float, verify guest billing accuracy, and perform financial transactions.
  • Prepare and submit daily reports for relevant departments, maintaining data accuracy in all systems.
  • Complete night reception tasks with precision and attention to detail.
  • Quote accurate rates to guests based on our selling strategy and website.
  • Respond promptly to all phone calls and promote a clean, welcoming atmosphere in public areas.
Our Benefits Package:
  • A competitive salary of £26,000 per annum.
  • 28 days' holiday (including bank holidays), pension, and life insurance.
  • A health cash plan and access to wellness resources.
  • A confidential support hotline and mental health first aiders.
  • A free night at The Hoxton and a meal for two upon starting.
  • Catering during shifts and excellent discounts across Ennismore brands.
  • Ongoing training, skill development opportunities, and family leave enhancements.


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