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Operational Efficiency Coordinator

1 month ago

Cardiff, Cardiff, United Kingdom St. David's Ltd. Full time
Key Responsibilities

The Operational Efficiency Coordinator will be responsible for improving skills and knowledge in guest-facing roles, line managing the Guest Services team, and driving exceptional guest service.

You will oversee guest experience, working with security and housekeeping teams to deliver high standards of customer service, and conduct training sessions and inductions for new team members.

A key requirement for this role is experience of dealing with guest complaints and resolution, with a flexible approach and sense of teamwork.