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Client Experience Coordinator

2 months ago

Cardiff, Cardiff, United Kingdom CCA Recruitment Group Full time

Client Experience Coordinator

We are seeking a Client Experience Coordinator to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and exceeding sales targets.

About the Role

This is an exciting opportunity to work with a dynamic team, where no two days are the same. You will receive comprehensive training on our systems, sales strategies, and customer service best practices.

Key Responsibilities:

  • Provide top-notch customer support via phone, email, or chat
  • Solve complex problems and escalate when necessary
  • Maintain accurate records and reports
  • Meet and exceed sales targets through upselling and cross-selling opportunities

Requirements:

  • Proven track record of hitting sales targets in a similar role
  • Excellent communication and problem-solving skills
  • Able to work independently with minimal supervision
  • Familiarity with CRM systems and Microsoft Office

Benefits:

  • A competitive salary of $45,000 - $60,000 per annum (dependent on experience)
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
  • The chance to make a real difference in customers' lives
],