Client Experience Manager

3 weeks ago


Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions Full time

Become a Client Experience Manager at LexisNexis Risk Solutions and drive business growth through exceptional customer service. Our Business Services vertical offers a range of solutions to help businesses improve operations, customer experience, and revenue growth.

We empower employees to take ownership of their performance and contribute to continuous improvement. As a Client Experience Manager, you will be responsible for developing and maintaining strong relationships with customers, understanding their needs, and delivering tailored solutions to meet their expectations.

This role involves collaborating with cross-functional teams to deliver a seamless customer experience, serving as the primary point of contact for customers, and maintaining accurate and up-to-date customer information in the CRM system.

  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Partner with cross-functional teams to deliver a seamless customer experience.
  • Address customer inquiries, resolve issues promptly, and provide proactive support during critical periods.
  • Maintain accurate and up-to-date customer information in the CRM system.

Key Requirements:

  • Customer-centric mindset and ability to deliver results under pressure.
  • Experience working in B2B environments with high-value corporate clients.
  • Administrative background and proficiency in Microsoft applications.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.

Estimated Salary: $70,000 - $90,000 per annum. Explore our company culture and values here.



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