Multi-Site Guest Experience Specialist

1 week ago


Cardiff, Cardiff, United Kingdom Accor Full time

Are you passionate about delivering exceptional guest experiences and driving business success? We are seeking a highly skilled and dedicated Guest Service Team Member to join our multi-site team at Novotel and Ibis Budget Cardiff Centre.

Key Responsibilities:
  • Foster strong relationships with guests to ensure their needs are met and exceeded.
  • Provide personalized support and assistance to guests, handling complaints and issues in a professional and timely manner.
  • Work collaboratively with colleagues across multiple sites to achieve business objectives and drive revenue growth.
  • Maintain high standards of customer service and adhere to company policies and procedures.
  • Assist with administrative tasks, including cash handling and data entry.
Requirements:
  • Prior experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and adapt to changing circumstances.
  • Basic computer skills and familiarity with point-of-sale systems.
What We Offer:
  • A competitive salary of £12.00 per hour.
  • A comprehensive training program to develop your skills and knowledge.
  • The opportunity to work with a leading hospitality brand and be part of a dynamic team.


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